Global Infrastructure Capacity Analyst

Remote Jobs; Redmond (WA); On-site; USD 52,000 - 59,000; Full time

Job summary

AQUENT is partnering with a global technology leader to place a talented operations coordinator in Redmond, WA. This temporary role acts as the front door for infrastructure capacity requests, ensuring accurate routing, thorough data validation, and timely escalation. You’ll support budget tracking, metrics, and cross-team coordination to keep critical systems responsive.

Start date is November 2, 2026. The assignment emphasizes meticulous process adherence, written communications, and the

Qualifications

• Associate or bachelor's degree in business management, economics, finance, accounting, or a relevant field.
• 2-4 years of experience in operations coordination, service desk, case management, or a similar queue-based role.
• Proficiency with ticketing/case management systems such as Azure DevOps, ServiceNow, JIRA, or similar.
• Advanced Microsoft Excel skills, including lookups, pivot tables, and data reconciliation.
• Familiarity with cloud infrastructure concepts.

Responsibilities

• Triage and manage a high volume of incoming requests within a case tracking system, ensuring accuracy and completeness.
• Route requests to appropriate owners and resolve routine cases efficiently using documented procedures.
• Perform meticulous data validation, including checking IDs, SKUs, regions, and core counts, and identifying discrepancies.
• Utilize advanced spreadsheet skills for budget tracking, data reconciliation, and generating weekly metrics.
• Craft clear and concise written communications for follow-up requests and escalation summaries.
• Adhere strictly to operational procedures and exercise sound judgment in escalating complex issues to appropriate personnel.
• Coordinate effectively with various internal teams, tracking action items through to successful closure.
• Provide essential operations support, focusing on infrastructure capacity, while adhering to established policies and guidelines.

Skills

Operations coordination

Excel skills

Data validation

Written communication

Education

Associate or bachelor's degree in business/related field

Tools

Azure DevOps

ServiceNow

JIRA

Job description

AQUENT is partnering with a global technology leader to place a talented operations coordinator in Redmond, WA. This temporary role acts as the front door for infrastructure capacity requests, ensuring accurate routing, thorough data validation, and timely escalation. You’ll support budget tracking, metrics, and cross-team coordination to keep critical systems responsive.

Start date is November 2, 2026. The assignment emphasizes meticulous process adherence, written communications, and the