Impactful Medical Respite Coordinator & Case Manager

Mercy Haven, Inc.; Bay Shore (NY); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Paid time off

Life insurance

Tuition reimbursement

Employee assistance program

Job summary

Mercy Haven, Inc. on Long Island is launching the region's first Medical Respite Program in Bay Shore. The Medical Respite Program Coordinator will manage client care, coordinate with medical and social services, and facilitate safe transitions for individuals experiencing homelessness.

The role emphasizes comprehensive intake, individualized care planning, and ongoing case management to address medical, behavioral health, and housing needs within a supportive, compliant framework.

Qualifications

• Master's degree in social work or a related field plus 1 year of full-time relevant experience
• Associate or Bachelor of Science in Nursing (ADN/BSN) with RN license plus 1 year of full-time relevant experience
• Bachelor's degree in any field with significant coursework or experience in human, social, or health services plus 3 years full-time relevant experience, including 1 year in program operations or management
• Associate degree plus 4 years of full-time relevant experience, including 1 year in program operations or management
• High school diploma or equivalent plus 5 years of full-time relevant experience, including 1 year in program operations or management
• Valid Current NYS Driver's License in good standing
• Knowledge of social determinants of health, community resources, and healthcare systems
• Experience working with Microsoft Word, familiarity with email applications, comfortable using Electronic Health Records required
• Physical Requirements: Sits, stands, and moves intermittently during work hours, lifts/pushes/pulls 10-20 pounds daily, lifts 50 pounds occasionally, ability to drive

Responsibilities

• Conduct comprehensive client intake assessments, eligibility screening, and triage including at site and in the community
• Develop, implement, and monitor individualized care plans in collaboration with medical, behavioral health, and social service providers
• Provide ongoing case management to address medical, behavioral health, social, and housing needs
• Coordinate and monitor access to medical care, including scheduling appointments, facilitating transportation, and supporting adherence to treatment and discharge recommendations
• Support clients in obtaining identification, benefits (e.g., Medicaid, SSI/SSD), and other essential resources necessary for long-term stability
• Maintain accurate, timely, and compliant documentation of all client interactions, service plans, and progress notes in accordance with agency policies, regulatory standards, and funder requirements
• Facilitate discharge planning and ensure warm hand-offs to community resources, including permanent housing, primary care, and supportive services
• Adhere to Mercy Haven and DOH policies, procedures and regulations
• Provide on-call coverage as required to support program operations and respond to client needs or emergencies
• All other relevant duties as assigned

Skills

Social determinants of health

Community resources

Healthcare systems

Driver's license

Microsoft Word

Email applications

Electronic Health Records

Education

Master's degree in social work or related field

RN license (ADN/BSN) with relevant experience

Bachelor's degree with relevant experience

Associate degree with relevant experience

High school diploma or equivalent with experience

Tools

Microsoft Word

Electronic Health Records

Email applications

Job description

Mercy Haven, Inc. on Long Island is launching the region's first Medical Respite Program in Bay Shore. The Medical Respite Program Coordinator will manage client care, coordinate with medical and social services, and facilitate safe transitions for individuals experiencing homelessness.

The role emphasizes comprehensive intake, individualized care planning, and ongoing case management to address medical, behavioral health, and housing needs within a supportive, compliant framework.