Medical Respite Program Coordinator/ Case Manager

Mercy Haven, Inc.; Bay Shore (NY); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Paid time off

Life insurance

Tuition reimbursement

Employee assistance program

Job summary

Mercy Haven, Inc. on Long Island is launching the region's first Medical Respite Program in Bay Shore. The Medical Respite Program Coordinator will manage client care, coordinate with medical and social services, and facilitate safe transitions for individuals experiencing homelessness.

The role emphasizes comprehensive intake, individualized care planning, and ongoing case management to address medical, behavioral health, and housing needs within a supportive, compliant framework.

Qualifications

• Master's degree in social work or a related field plus 1 year of full-time relevant experience
• Associate or Bachelor of Science in Nursing (ADN/BSN) with RN license plus 1 year of full-time relevant experience
• Bachelor's degree in any field with significant coursework or experience in human, social, or health services plus 3 years full-time relevant experience, including 1 year in program operations or management
• Associate degree plus 4 years of full-time relevant experience, including 1 year in program operations or management
• High school diploma or equivalent plus 5 years of full-time relevant experience, including 1 year in program operations or management
• Valid Current NYS Driver's License in good standing
• Knowledge of social determinants of health, community resources, and healthcare systems
• Experience working with Microsoft Word, familiarity with email applications, comfortable using Electronic Health Records required
• Physical Requirements: Sits, stands, and moves intermittently during work hours, lifts/pushes/pulls 10-20 pounds daily, lifts 50 pounds occasionally, ability to drive

Responsibilities

• Conduct comprehensive client intake assessments, eligibility screening, and triage including at site and in the community
• Develop, implement, and monitor individualized care plans in collaboration with medical, behavioral health, and social service providers
• Provide ongoing case management to address medical, behavioral health, social, and housing needs
• Coordinate and monitor access to medical care, including scheduling appointments, facilitating transportation, and supporting adherence to treatment and discharge recommendations
• Support clients in obtaining identification, benefits (e.g., Medicaid, SSI/SSD), and other essential resources necessary for long-term stability
• Maintain accurate, timely, and compliant documentation of all client interactions, service plans, and progress notes in accordance with agency policies, regulatory standards, and funder requirements
• Facilitate discharge planning and ensure warm hand-offs to community resources, including permanent housing, primary care, and supportive services
• Adhere to Mercy Haven and DOH policies, procedures and regulations
• Provide on-call coverage as required to support program operations and respond to client needs or emergencies
• All other relevant duties as assigned

Skills

Social determinants of health

Community resources

Healthcare systems

Driver's license

Microsoft Word

Email applications

Electronic Health Records

Education

Master's degree in social work or related field

RN license (ADN/BSN) with relevant experience

Bachelor's degree with relevant experience

Associate degree with relevant experience

High school diploma or equivalent with experience

Tools

Microsoft Word

Electronic Health Records

Email applications

Job description

Be part of something groundbreaking on Long Island!

Mercy Haven is proud to open Long Island's first Medical Respite Program this spring in Bay Shore. This 10-bed program will provide short-term, recuperative care for individuals experiencing homelessness or unstable housing who are recovering from or preparing for surgery.

This is more than a job-it's an opportunity to help people heal with dignity in a safe, supportive environment. Join our team and be part of this vital new initiative.

The Medical Respite Program Coordinator serves as the primary case management for the Medical Respite program. This role is responsible for coordinating client care and ensuring that individuals experiencing homelessness receive safe, supportive, and medically appropriate services. The Coordinator works closely with medical providers, social service agencies, and community partners to facilitate seamless care transitions, improve client outcomes, and support program operations.

POSITION RESPONSIBILTIES

• Conduct comprehensive client intake assessments, eligibility screening, and triage including at site and in the community
• Develop, implement, and monitor individualized care plans in collaboration with medical, behavioral health, and social service providers
• Provide ongoing case management to address medical, behavioral health, social, and housing needs
• Coordinate and monitor access to medical care, including scheduling appointments, facilitating transportation, and supporting adherence to treatment and discharge recommendations
• Support clients in obtaining identification, benefits (e.g., Medicaid, SSI/SSD), and other essential resources necessary for long-term stability
• Maintain accurate, timely, and compliant documentation of all client interactions, service plans, and progress notes in accordance with agency policies, regulatory standards, and funder requirements
• Facilitate discharge planning and ensure warm hand-offs to community resources, including permanent housing, primary care, and supportive services
• Adhere to Mercy Haven and DOH policies, procedures and regulations
• Provide on-call coverage as required to support program operations and respond to client needs or emergencies
• All other relevant duties as assigned

POSITION REQUIREMENTS

• Master's degree in social work or a related field plus 1 year of full-time relevant experience OR
• Associate or Bachelor of Science in Nursing (ADN/BSN) with RN license plus 1 year of full-time relevant experience OR
• Bachelor's degree in any field with significant coursework or experience in human, social, or health services plus 3 years full-time relevant experience, including 1 year in program operations or management. OR
• Associate degree plus 4 years of full-time relevant experience, including 1 year in program operations or management. OR
• High school diploma or equivalent plus 5 years of full-time relevant experience, including 1 year in program operations or management.
• Valid Current NYS Driver's License in good standing
• Knowledge of social determinants of health, community resources, and healthcare systems
• Experience working with Microsoft Word, familiarity with email applications, comfortable using Electronic Health Records required
• Physical Requirements: Sits, stands, and moves intermittently during work hours, lifts/pushes/pulls 10-20 pounds daily, lifts 50 pounds occasionally, ability to drive

POSITION RELATIONSHIPS

Reports to: Administrator

SCHEDULE:

Monday-Friday 8:30am-4:30pm

PAY RATE:

$45,000 per year

LOCATION:

Bayshore, NY

BENEFITS:

• Full Benefits Package including Medical, Company-Paid Dental and Vision Single Coverage. Health Reimbursement Account (HRA) for medical plan.
• Generous Paid Time Off policies, including vacation and sick time.
• Agency paid Basic Life Insurance. Supplemental Employee, Spouse and Child Life Insurance policies, Long Term Disability (LTD), Short Term Disability (STD), 403(b) Retirement Savings
• Tuition Reimbursement
• Employee Assistance Program (EAP)

Learn more at mercyhaven.org!

MERCY HAVEN IS COMMITTED TO A POLICY OF EQUAL EMPLOYMENT OPPORTUNITY AND WILL NOT DISCRIMINATE AGAINST AN APPLICANT OR EMPLOYEE ON THE BASIS OF RACE, RELIGION, GENETIC PREDISPOSITION, CREED, COLOR, NATIONAL ORIGIN, ANCESTRY, SEX, SEXUAL ORIENTATION, AGE, MARITAL STATUS, VETERAN STATUS, DOMESTIC VIOLENCE VICTIM STATUS, DISABILITY OR ANY OTHER PROTECTED CATEGORY UNDER APPLICABLE LAW.