Respite Care Operations Lead

Mercy Haven, Inc.; Bay Shore (NY); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Paid time off

Life Insurance

Tuition Reimbursement

Employee Assistance Program

Job summary

Mercy Haven, Inc. on Long Island is opening the area’s first Medical Respite Program in Bay Shore, NY. The 10-bed facility will offer short-term, recuperative care for individuals experiencing homelessness or unstable housing who are recovering from surgery.

The Medical Respite Administrator will oversee all operations, supervise staff, coordinate admissions and discharges, and ensure high-quality service delivery in a compassionate, trauma-informed environment.

Qualifications

• Master's degree in social work or related field plus 1 year of full-time relevant experience.
• RN license (ADN/BSN) plus 1 year of full-time relevant experience.
• Bachelor's degree plus 3 years relevant experience, including 1 year in operations or management.
• Associate degree plus 4 years relevant experience, including 1 year in operations or management.
• High school diploma plus 5 years relevant experience, including 1 year in operations or management.
• Valid NYS Driver's License in good standing.
• Knowledge of social determinants of health, community resources, and healthcare systems.
• Experience with Microsoft Word, familiarity with email applications, comfortable using Electronic Health Records.

Responsibilities

• Oversee daily operations of the Medical Respite Program, including admissions and discharges.
• Coordinate referrals, admissions decisions, and discharge timelines.
• Develop operational procedures for efficient, consistent service delivery.
• Provide supervision and support to program staff.
• Support staff in managing complex client situations and crises.
• Lead regular team meetings, case conferences, and supervision sessions.
• Identify training needs and support staff development in trauma-informed care.
• Collect and report program data related to client outcomes and performance.
• Monitor KPIs such as length of stay and hospital readmission rates.
• Build relationships with hospitals, shelters, and community organizations.
• Represent the program in meetings and provider networks.
• Adhere to Mercy Haven and DOH policies.
• Provide on-call coverage as required.
• All other duties as assigned.

Skills

Documentation

Team leadership

Crisis intervention

Client advocacy

Data analysis

Education

Master's degree in social work

RN license (ADN/BSN)

Bachelor's degree in any field

Associate degree

High school diploma or equivalent

Tools

Microsoft Word

Email applications

Electronic Health Records

Job description

Mercy Haven, Inc. on Long Island is opening the area’s first Medical Respite Program in Bay Shore, NY. The 10-bed facility will offer short-term, recuperative care for individuals experiencing homelessness or unstable housing who are recovering from surgery.

The Medical Respite Administrator will oversee all operations, supervise staff, coordinate admissions and discharges, and ensure high-quality service delivery in a compassionate, trauma-informed environment.