Medical Respite Administrator

Mercy Haven, Inc.; Bay Shore (NY); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Paid time off

Life Insurance

Tuition Reimbursement

Employee Assistance Program

Job summary

Mercy Haven, Inc. on Long Island is opening the area’s first Medical Respite Program in Bay Shore, NY. The 10-bed facility will offer short-term, recuperative care for individuals experiencing homelessness or unstable housing who are recovering from surgery.

The Medical Respite Administrator will oversee all operations, supervise staff, coordinate admissions and discharges, and ensure high-quality service delivery in a compassionate, trauma-informed environment.

Qualifications

• Master's degree in social work or related field plus 1 year of full-time relevant experience.
• RN license (ADN/BSN) plus 1 year of full-time relevant experience.
• Bachelor's degree plus 3 years relevant experience, including 1 year in operations or management.
• Associate degree plus 4 years relevant experience, including 1 year in operations or management.
• High school diploma plus 5 years relevant experience, including 1 year in operations or management.
• Valid NYS Driver's License in good standing.
• Knowledge of social determinants of health, community resources, and healthcare systems.
• Experience with Microsoft Word, familiarity with email applications, comfortable using Electronic Health Records.

Responsibilities

• Oversee daily operations of the Medical Respite Program, including admissions and discharges.
• Coordinate referrals, admissions decisions, and discharge timelines.
• Develop operational procedures for efficient, consistent service delivery.
• Provide supervision and support to program staff.
• Support staff in managing complex client situations and crises.
• Lead regular team meetings, case conferences, and supervision sessions.
• Identify training needs and support staff development in trauma-informed care.
• Collect and report program data related to client outcomes and performance.
• Monitor KPIs such as length of stay and hospital readmission rates.
• Build relationships with hospitals, shelters, and community organizations.
• Represent the program in meetings and provider networks.
• Adhere to Mercy Haven and DOH policies.
• Provide on-call coverage as required.
• All other duties as assigned.

Skills

Documentation

Team leadership

Crisis intervention

Client advocacy

Data analysis

Education

Master's degree in social work

RN license (ADN/BSN)

Bachelor's degree in any field

Associate degree

High school diploma or equivalent

Tools

Microsoft Word

Email applications

Electronic Health Records

Job description

Be part of something groundbreaking on Long Island!

Mercy Haven is proud to open Long Island's first Medical Respite Program this spring in Bay Shore. This 10-bed program will provide short-term, recuperative care for individuals experiencing homelessness or unstable housing who are recovering from or preparing for surgery.

This is more than a job-it's an opportunity to help people heal with dignity in a safe, supportive environment. Join our team and be part of this vital new initiative.

The Medical Respite Administrator is responsible for the overall operations of the medical respite program.

POSITION RESPONSIBILTIES

• Oversee all daily operations of the Medical Respite Program, including admissions, discharges, census management, and service delivery coordination
• Ensure appropriate program flow and bed utilization by coordinating referrals, admissions decisions, and discharge timelines in collaboration with referral sources and internal staff
• Develop and implement operational procedures to support efficient, consistent, and high-quality service delivery
• Provide direct supervision, guidance, and ongoing support to program staff
• Support staff in managing complex client situations, including crisis intervention, conflict resolution, and client advocacy
• Facilitate regular team meetings, case conferences, and supervision sessions to promote communication, accountability, and best practices
• Identify training needs and support staff development, particularly in areas such as trauma-informed care, harm reduction, and medical respite best practices
• Collect, analyze, and report program data related to client outcomes, service utilization, and operational performance
• Monitor key performance indicators such as length of stay, hospital readmission rates, successful discharges to housing, and client satisfaction
• Use data to inform program improvements, identify trends, and support strategic decision-making
• Build and maintain strong relationships with hospitals, healthcare systems, shelters, and community-based organizations to support referrals and continuity of care
• Serve as the primary point of contact for external partners regarding program operations, admissions, and coordination of care
• Represent the program in community meetings, provider networks, and collaborative initiatives
• Adhere to Mercy Haven and DOH policies, procedures and regulations
• Provide on-call coverage as required to support program operations and respond to client needs or emergencies
• All other duties as assigned

POSITION REQUIREMENTS

• Master's degree in social work or a related field plus 1 year of full time relevant experience OR
• Associate or Bachelor of Science in Nursing (ADN/BSN) with RN license plus 1 year of full-time relevant experience OR
• Bachelor's degree in any field with significant coursework or experience in human, social, or health services plus 3 years full-time relevant experience, including 1 year in program operations or management. OR
• Associate degree plus 4 years of full-time relevant experience, including 1 year in program operations or management. OR
• High school diploma or equivalent plus 5 years of full-time relevant experience, including 1 year in program operations or management.
• Valid Current NYS Driver's License in good standing
• Knowledge of social determinants of health, community resources, and healthcare systems
• Experience working with Microsoft Word, familiarity with email applications, comfortable using Electronic Health Records
• Physical Requirements: Sits, stands, and moves intermittently during work hours, lifts/pushes/pulls 10-20 pounds daily, lifts 50 pounds occasionally, ability to drive

SCHEDULE:

Monday-Friday 8:30am-4:30pm, plus on call

PAY RATE:

$60,000 per year

LOCATION:

Bayshore, NY

BENEFITS:

• Full Benefits Package including Medical, Company-Paid Dental and Vision Single Coverage. Health Reimbursement Account (HRA) for medical plan.
• Generous Paid Time Off policies, including vacation and sick time.
• Agency paid Basic Life Insurance. Supplemental Employee, Spouse and Child Life Insurance policies, Long Term Disability (LTD), Short Term Disability (STD), 403(b) Retirement Savings
• Tuition Reimbursement
• Employee Assistance Program (EAP)

MERCY HAVEN IS COMMITTED TO A POLICY OF EQUAL EMPLOYMENT OPPORTUNITY AND WILL NOT DISCRIMINATE AGAINST AN APPLICANT OR EMPLOYEE ON THE BASIS OF RACE, RELIGION, GENETIC PREDISPOSITION, CREED, COLOR, NATIONAL ORIGIN, ANCESTRY, SEX, SEXUAL ORIENTATION, AGE, MARITAL STATUS, VETERAN STATUS, DOMESTIC VIOLENCE VICTIM STATUS, DISABILITY OR ANY OTHER PROTECTED CATEGORY UNDER APPLICABLE LAW.