Impactful IT Support & Document Processing Specialist

General Dynamics Information Technology; Bossier City (LA); On-site; USD 42,000 - 66,000; Full time

Job summary

General Dynamics Information Technology in Bossier City, LA is seeking an IT Support & Document Processing Specialist to help two critical operational functions for the Department of Veterans Affairs: front-line IT support and structured document processing.

You will resolve user tech issues, ensure document accuracy and compliance, and uphold security standards while working independently in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 1+ years of customer service or other telephone experience.
• Ability to obtain a U.S. public trust.
• Willingness to work full-time shifts onsite in Bossier City, LA.
• Intermediate proficiency in Microsoft Excel.

Responsibilities

• Respond to incoming service calls and ticket queues, providing first-tier IT support.
• Troubleshoot hardware, software, and network issues and document resolutions.
• Review, classify, redact, and process documents according to procedures.
• Update, track, validate, and manage document-related data in Excel.
• Conduct quality checks to ensure accuracy, consistency, and compliance.
• Maintain confidentiality and comply with security and data-protection requirements.

Skills

Customer service

First-tier IT support

Attention to detail

Independent worker

Effective communicator

Education

High school diploma or GED

Tools

Microsoft Excel

Ticketing system

Contact center management database

Job description

General Dynamics Information Technology in Bossier City, LA is seeking an IT Support & Document Processing Specialist to help two critical operational functions for the Department of Veterans Affairs: front-line IT support and structured document processing.

You will resolve user tech issues, ensure document accuracy and compliance, and uphold security standards while working independently in a fast-paced environment.