IT Support & Document Processing Specialist

General Dynamics Information Technology; Bossier City (LA); On-site; USD 42,000 - 66,000; Full time

Job summary

General Dynamics Information Technology in Bossier City, LA is seeking an IT Support & Document Processing Specialist to help two critical operational functions for the Department of Veterans Affairs: front-line IT support and structured document processing.

You will resolve user tech issues, ensure document accuracy and compliance, and uphold security standards while working independently in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 1+ years of customer service or other telephone experience.
• Ability to obtain a U.S. public trust.
• Willingness to work full-time shifts onsite in Bossier City, LA.
• Intermediate proficiency in Microsoft Excel.

Responsibilities

• Respond to incoming service calls and ticket queues, providing first-tier IT support.
• Troubleshoot hardware, software, and network issues and document resolutions.
• Review, classify, redact, and process documents according to procedures.
• Update, track, validate, and manage document-related data in Excel.
• Conduct quality checks to ensure accuracy, consistency, and compliance.
• Maintain confidentiality and comply with security and data-protection requirements.

Skills

Customer service

First-tier IT support

Attention to detail

Independent worker

Effective communicator

Education

High school diploma or GED

Tools

Microsoft Excel

Ticketing system

Contact center management database

Job description

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on an IT Support & Document Processing Specialist joining our rapidly growing team of help desk professionals in Bossier City, LA.

Work Visa Sponsorship will not be provided

At GDIT, people are our differentiator. As an IT Support & Document Processing Specialist, you will be trusted to utilize your root cause analysis and problem-solving skills to support two critical operational functions for the Department of Veterans Affairs: front-line IT support and structured document processing. The specialist will resolve user technical issues, ensure document accuracy and compliance, and uphold strict security standards. This role requires strong attention to detail, independent work capability, and the flexibility to handle both technical and administrative workflows.

MEANINGFUL WORK AND PERSONAL IMPACT

As an IT Support & Document Processing Specialist , the work you’ll do at GDIT will be impactful to the mission of the Department of Veterans Affairs. A typical day will include:

• Responding to incoming service calls and ticket queues, providing first-tier IT support
• Troubleshooting hardware, software, and network issues and document resolutions
• Reviewing, preparing, classifying, redacting, and processing documents according to established procedures
• Utilizing Microsoft Excel to update, track, validate, and manage document-related data
• Conducting quality checks to ensure accuracy, consistency, and compliance.
• Maintaining confidentiality and complying with all security and data-protection requirements
• Working independently while maintaining organized and efficient workflows

As a well-qualified candidate for this role YOU are:

• An effective communicator able to effectively communicate both written and verbally
• Committed to accuracy with strong attention to detail
• Able to follow structured, repeatable procedures precisely
• Reliable and able to meet deadlines consistently
• Able to quickly learn new systems and software tools
• Able to work independently with minimal supervision

To qualify for this role, YOU MUST have:

• A High school diploma or G.E.D.
• One (1) or more years of customer service or other telephone experience
• A VA EOD/Public Trust
• An ability and willingness to work AND full-time shift
• Louisiana residency living within a reasonable commuting distance (~60-mile radius) of our Bossier City facility
• An ability and willingness to work and train onsite as required
• An ability to obtain a U.S. public trust
• Intermediate proficiency in Microsoft Excel

Even BETTER if YOU have:

• An associate's degree or equivalent in a related field of study
• Previous experience troubleshooting software and hardware issues (Windows and MAC O/S, internet systems, and networking)
• Previous experience working with a contact center management database
• Previous experience working with a ticketing system
• Prior administrative, document-processing, or data-related experience
• Experience working in secure or compliance-driven environments
• Technical certifications (i.e. CompTIA Network+, CompTIA ITF+, CompTIA, Security+, Microsoft 365 Fundamentals (MS‑900), Microsoft Excel Specialist (MOS), HDI Support Center Analyst (HDI‑SCA))

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.