Impactful Implementation Consultant – Remote Training

Tyler Technologies, Inc.; Plano (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Tyler Technologies, Inc. in Plano, TX is seeking an Implementation Consultant for the eFile & Serve solution.

You will lead consulting, configuration, and training activities, delivering high-quality software implementations for courts and public safety organizations. You will work with integrated solutions to improve efficiency, travel 10-25% for on-site and remote client engagements, and stay current with product modules and CJIS background checks.

Qualifications

• BS/BA degree in related field or equivalent experience is required.
• 2+ years experience of software implementation consulting or transferrable work with external clients preferred.
• Ability to work under pressure, in an ambiguous environment, and problem solve with a positive attitude.
• Familiarity and ease with computer systems and common software products.
• Strong problem-solving and execution skills.
• Excellent interpersonal skills including verbal and written communication skill, teamwork, strong attention to detail, and customer service skills.
• Exceptional presentation and communication skills.
• Must be self-motivated, proactive and able to work well under pressure
• Required to undergo and satisfactorily pass a fingerprint background check in accordance with CJIS requirements.

Responsibilities

• Evaluate client business procedures and provide recommendations to improve product and business efficiencies
• Reengineer and implement business processes around the usage of software applications
• Collaborate with colleagues and managers to design, implement and proactively manage a superior software experience for our clients.
• Host client-fac‑ing meetings to understand and document clients’ business processes and configure applications based on business needs and accepted best practices
• Lead or facilitate configuration sprints, and identify opportunities for software enhancement
• Provide in-person and remote training for software applications to both new and existing customers.
• Create and maintain technical and business process documentation as business needs require
• Independently keep abreast of new functionality and learn new product modules, implementation methodologies, and court technology concepts.
• 5-20% travel is required
• Perform other job-related duties and responsibilities that may be assigned from time-to-time.

Skills

Software implementation

Client communication

Problem solving

Interpersonal skills

Self-motivation

Pressure tolerance

Education

BS/BA degree or equivalent experience

Job description

Tyler Technologies, Inc. in Plano, TX is seeking an Implementation Consultant for the eFile & Serve solution.

You will lead consulting, configuration, and training activities, delivering high-quality software implementations for courts and public safety organizations. You will work with integrated solutions to improve efficiency, travel 10-25% for on-site and remote client engagements, and stay current with product modules and CJIS background checks.