Impactful Homecare Tech Support Specialist

ACCRA Management Group LLC; Minnetonka (MN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Work/Life Balance

Paid time off including self-care day

Mental Health Support

HSA & FSA plans

401(k) retirement plan

Medical, dental, and vision coverage

Professional development

Job summary

ACCRA Management Group LLC in Minnesota is hiring a TechConnect Specialist to be the first contact for external stakeholders with technical questions. You will investigate, educate, and resolve inbound calls and emails related to phone apps, web navigation, and caregiver portals.

Join a team that values customer service excellence, data privacy, and professional growth while supporting homecare services in the community.

Qualifications

• Minimum 2 years of customer service experience.
• 2 years of post-secondary education preferred.
• Strong computer navigation and knowledge of Microsoft 365 Dynamics, databases, spreadsheets, and communication software.
• Ability to learn Accra’s programs and work with internal departments.
• Aptitude to learn, understand, and explain software to assist end users.
• Positive, proactive problem-solver with excellent customer service.
• Maintain a high level of confidentiality.
• Strong written and verbal communication skills.
• Strong organizational skills and multitasking.
• Must pass a background study with the Minnesota Department of Human Services.

Responsibilities

• Be the first contact for external stakeholders with technical questions.
• Investigate, educate, and resolve inbound calls and emails.
• Focus on phone applications, web navigation, client/caregiver portals and troubleshooting.
• Provide back-up support for calls and emails transferred internally.

Skills

Customer service

Problem solving

Communication

Confidentiality

Education

Post-secondary education

Tools

Microsoft 365 Dynamics

Databases

Spreadsheets

Communication software

Job description

ACCRA Management Group LLC in Minnesota is hiring a TechConnect Specialist to be the first contact for external stakeholders with technical questions. You will investigate, educate, and resolve inbound calls and emails related to phone apps, web navigation, and caregiver portals.

Join a team that values customer service excellence, data privacy, and professional growth while supporting homecare services in the community.