Customer Tech Support Specialist — Problem Solver

Socket.dev; Vancouver (WA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health & Dental Insurance

Company paid Life Insurance

401(k)

Time Off benefits

Product discounts

Wellness programs

Job summary

Johnson Health Tech North America is seeking a Customer Technical Support Specialist I to help customers stay connected with our connected fitness products, software and online store. You will troubleshoot hardware, software, and account access while delivering a professional, empathetic experience.

In a fast-paced environment, you’ll document interactions, follow diagnostic protocols, and collaborate with product, logistics and quality teams to resolve issues and improve the customer journey.

Qualifications

• Strong written and verbal communication skills.
• Strong critical thinking and problem-solving abilities.
• Ability to prioritize tasks in a fast-paced environment.
• Attention to detail and excellent documentation.

Responsibilities

• Troubleshoot hardware, software, connectivity, and account access issues.
• Assist customers with order management, shipping, returns and warranties.
• Document interactions and resolutions in ticketing systems with accuracy.
• Collaborate with product, quality, logistics, and support teams to resolve complex issues.

Education

High school diploma or equivalent

Advanced degree or certificate preferred

Job description

Johnson Health Tech North America is seeking a Customer Technical Support Specialist I to help customers stay connected with our connected fitness products, software and online store. You will troubleshoot hardware, software, and account access while delivering a professional, empathetic experience.

In a fast-paced environment, you’ll document interactions, follow diagnostic protocols, and collaborate with product, logistics and quality teams to resolve issues and improve the customer journey.