TechConnect Specialist

Accra; Hopkins (MN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Work-Life Balance

PTO & Volunteer Day

Mental Health Support

HSA & FSA

401(k) Plan

Medical/Dental/Vision

Professional Development

Job summary

Accra is seeking a TechConnect Specialist in Hopkins, MN to be the first point of contact for external stakeholders with technical questions. You will investigate, educate and resolve inbound calls and emails focusing on phone apps, web navigation, and caregiver portals.

You will provide back-up support for calls and emails and work with internal teams to ensure service quality while maintaining confidentiality of information.

Qualifications

• Minimum 2 years of customer service experience.
• 2 years of post-secondary education preferred.
• Strong navigation of technical systems including Microsoft 365 Dynamics.
• Aptitude to learn Accra programs and explain software to end users.
• Advanced written and verbal communication skills.

Responsibilities

• The TechConnect Specialist will be the first point of contact for external stakeholders with technical questions.
• Investigation, education and resolution of inbound call and email inquiries.
• Focus on phone applications, web navigation, client/caregiver portals and other technical troubleshooting.
• Provide back-up support for calls and emails that are transferred internally.

Skills

Customer service

Communication

Problem solving

Organization

Confidentiality

Multitasking

Attention to detail

Education

Post-secondary education

Tools

Microsoft 365

Dynamics

Spreadsheets

CRM software

Job description

Description

At Accra, our mission is to improve lives by providing individualized homecare services and support to people living at home.

Description

At Accra, our mission is to improve lives by providing individualized homecare services and support to people living at home.

We foster an environment where every employee is respected, celebrated, and encouraged to bring their whole self to work.

Why Work at Accra?

Accra offers a comprehensive benefits package designed to support your personal well-being, professional growth, and financial future:

• Work/Life Balance: Schedules designed to help you thrive.
• Generous PTO: Including an additional paid day dedicated to self-care and a separate paid day for community volunteering.
• Mental Health Support: Free wellbeing programs.
• Smart Financial Options: HSA & FSA plans to help you plan ahead.
• Secure Your Future: 401(k) retirement plan to invest in tomorrow.
• Comprehensive Benefits: Medical, dental, and vision coverage for full-time employees.
• Professional Development: Training and growth opportunities to advance your career.

About This Role

The TechConnect Specialist will be the first point of contact for external stakeholders with technical questions. The Specialist will be responsible for the investigation, education and resolution of inbound call and email inquiries. The TechConnect Specialist will focus on phone applications, web navigation, client/caregiver portals and other technical troubleshooting. The TechConnect Specialist will provide back-up support for calls and emails that are transferred internally.

Requirements

Job Requirements

• Minimum 2 years of customer service experience, either phone or in person.
• 2 years of post-secondary education preferred.
• Strong computer navigation and understanding of technical systems, including but not limited to, Microsoft 365 Dynamics, databases, spreadsheets, and communication software.
• Ability to learn and understand Accra’s programs and work with internal departments.
• Aptitude to learn, understand, navigate, and explain software in an effort to assist end users.
• Positive and proactive problem-solver with the ability to think on your feet while providing excellent customer service.
• Ability to maintain a high level of confidentiality.
• Advanced written and verbal communication skills.
• Strong organizational skills and the ability to multitask with attention to detail.
• Must pass a background study with the Minnesota Department of Human Services.