Integration Support Specialist - Tech-Driven Customer Care

Change.org, PBC; Minneapolis (MN); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health plans

Paid time-off

401K retirement program with company match

Job summary

Change.org, PBC is seeking an Integration Support Representative to join their Technical Customer Care team in Minneapolis, MN. This role focuses on ensuring seamless data exchanges between our home health software platform and external third-party agencies.

The ideal candidate should have a Bachelor's degree in Computer Science, SQL knowledge, and experience with integration tools like SOAPUI and Salesforce. Strong technical troubleshooting and customer service skills are essential.

Competitive salary, benefits, and commitment to employee growth are offered.

Qualifications

• 1–3 years of SQL knowledge with the ability to query datasets.
• 3+ years of experience with integration tools.
• Strong proficiency in Microsoft Excel.

Responsibilities

• Provide multichannel support for application and integration inquiries.
• Diagnose and resolve technical issues with integrations.
• Maintain ownership of cases in Salesforce.

Skills

SQL knowledge

Technical troubleshooting

Customer service

Data analysis

Communication skills

Education

Bachelor’s degree in Computer Science or related field

Tools

SOAPUI

Salesforce Service Cloud

Microsoft Office Suite

Postman

Job description

Change.org, PBC is seeking an Integration Support Representative to join their Technical Customer Care team in Minneapolis, MN. This role focuses on ensuring seamless data exchanges between our home health software platform and external third-party agencies.

The ideal candidate should have a Bachelor's degree in Computer Science, SQL knowledge, and experience with integration tools like SOAPUI and Salesforce. Strong technical troubleshooting and customer service skills are essential.

Competitive salary, benefits, and commitment to employee growth are offered.