Impactful GIS Support Analyst II – Infrastructure

PowerToFly; Redlands (CA); On-site; USD 70,304 - 94,640; Full time

Benefits offered by this job

401(k) and profit-sharing programs

Comprehensive health benefits

Paid vacation and holidays

Professional growth opportunities

Job summary

An innovative GIS technology company located in Redlands, California is looking for a mid-level individual contributor in technical support. The role involves analyzing customer needs, providing high-quality real-time technical support, and mentoring peers. Candidates must have a Bachelor’s degree and at least two years of experience. You will work closely with customers to enhance their understanding and use of GIS technologies, making a significant impact in the industry.

Qualifications

• 2+ years of experience in customer service or technical support roles.
• Applied knowledge of GIS tools and platforms.
• Ability to communicate effectively with customers of varying technical backgrounds.

Responsibilities

• Provide real-time technical support to customers via various communication channels.
• Analyze and address customer issues effectively.
• Stay current with Esri products and provide mentorship to peers.

Skills

Customer service

Technical support

Problem-solving

Communication

GIS knowledge

Proficiency in programming languages

Education

Bachelor's degree in relevant fields

Tools

ArcGIS Online

ArcGIS Pro

ArcGIS Enterprise

Job description

An innovative GIS technology company located in Redlands, California is looking for a mid-level individual contributor in technical support. The role involves analyzing customer needs, providing high-quality real-time technical support, and mentoring peers. Candidates must have a Bachelor’s degree and at least two years of experience. You will work closely with customers to enhance their understanding and use of GIS technologies, making a significant impact in the industry.