GIS Support Specialist: Elevate Location Intelligence

PowerToFly; Redlands (CA); On-site; USD 70,304 - 83,200; Full time

Benefits offered by this job

401(k) and profit-sharing programs

Medical, dental, vision insurance

80 hours vacation leave

Twelve paid holidays annually

Job summary

PowerToFly is seeking a Support Analyst I in Redlands, California, to deliver high-quality technical support for Esri's GIS platform. In this role, you will engage with customers, providing solutions to complex challenges, and stay updated on GIS technologies.

The ideal candidate will have a Bachelor's degree and at least 1 year of customer service experience, emphasizing effective communication and problem-solving skills. Join PowerToFly to contribute to innovative solutions in a collaborative environment.

Qualifications

• 1+ years of experience in a similar customer support role.
• Ability to learn configuration and performance concepts of GIS.
• Communicating with customers of varying technical backgrounds.

Responsibilities

• Provide high-quality technical support via email, chat, and phone.
• Analyze customer issues to identify core problems.
• Stay updated on new GIS product releases.

Skills

Customer service experience

Technical troubleshooting

GIS knowledge

Information technology frameworks

Education

Bachelor’s degree in geography, computer science, GIS, or related

Tools

ArcGIS Online

ArcGIS Pro

ArcGIS Enterprise

Job description

PowerToFly is seeking a Support Analyst I in Redlands, California, to deliver high-quality technical support for Esri's GIS platform. In this role, you will engage with customers, providing solutions to complex challenges, and stay updated on GIS technologies.

The ideal candidate will have a Bachelor's degree and at least 1 year of customer service experience, emphasizing effective communication and problem-solving skills. Join PowerToFly to contribute to innovative solutions in a collaborative environment.