GIS Support Specialist: Elevate Location Intelligence

PowerToFly; Redlands (CA); Sur place; USD 70 304 - 83 200; Plein temps

Avantages offerts par ce poste

401(k) and profit-sharing programs

Medical, dental, vision insurance

80 hours vacation leave

Twelve paid holidays annually

Résumé du poste

PowerToFly is seeking a Support Analyst I in Redlands, California, to deliver high-quality technical support for Esri's GIS platform. In this role, you will engage with customers, providing solutions to complex challenges, and stay updated on GIS technologies.

The ideal candidate will have a Bachelor's degree and at least 1 year of customer service experience, emphasizing effective communication and problem-solving skills. Join PowerToFly to contribute to innovative solutions in a collaborative environment.

Qualifications

• 1+ years of experience in a similar customer support role.
• Ability to learn configuration and performance concepts of GIS.
• Communicating with customers of varying technical backgrounds.

Responsabilités

• Provide high-quality technical support via email, chat, and phone.
• Analyze customer issues to identify core problems.
• Stay updated on new GIS product releases.

Connaissances

Customer service experience

Technical troubleshooting

GIS knowledge

Information technology frameworks

Formation

Bachelor’s degree in geography, computer science, GIS, or related

Outils

ArcGIS Online

ArcGIS Pro

ArcGIS Enterprise

Description du poste

PowerToFly is seeking a Support Analyst I in Redlands, California, to deliver high-quality technical support for Esri's GIS platform. In this role, you will engage with customers, providing solutions to complex challenges, and stay updated on GIS technologies.

The ideal candidate will have a Bachelor's degree and at least 1 year of customer service experience, emphasizing effective communication and problem-solving skills. Join PowerToFly to contribute to innovative solutions in a collaborative environment.