Impactful Enterprise Logistics Coordinator

IEL Integrity Express Logistics; Newport (RI); On-site; USD 55,000 - 80,000; Full time

Job summary

IEL Integrity Express Logistics is seeking an Enterprise Logistics Coordinator to oversee daily operations for designated enterprise accounts. You will ensure loads are accepted, built, scheduled, and delivered within set timeframes while collaborating with your team.

You will monitor the TMS, respond to emails promptly, and maintain strong carrier relationships. The role includes supporting AR, invoicing, rate management, and staying informed on market trends to keep truck rates competitive.

Qualifications

• High School Diploma or GED required.
• Minimum of 2 years of customer service experience.
• Previous experience in logistics operations preferred.
• Proficient in Microsoft Office Suite.
• Availability to work evenings or weekends as needed.

Responsibilities

• Provide exceptional customer service for all accounts within the team.
• Accept all loads tendered by customers and inform your Team Lead or Manager if a load cannot be accepted.
• Regularly verify in the Transportation Management System (TMS) that all loads are accepted and properly built.
• Monitor and respond to emails in a timely manner.
• Build and maintain strong relationships with primary contacts and other carriers.
• Assist with tracking shipments using 4kites/Macropoint for accounts requiring this service.
• Support dispatch, check-calling, and load booking as needed.
• Maintain consistent communication with customers to nurture and expand accounts.
• Stay informed about market trends to ensure competitive truck rates.
• Provide updates to customers regarding carrier locations, as well as any potential issues or delays.
• Ensure accurate data entry into the TMS notes section for each load.
• Take initiative in resolving customer issues and concerns, collaborating with team leadership to find effective solutions.
• Manage Accounts Receivable (A/R) for all accounts.
• Ensure correct invoicing and accurate rate management for customers.

Skills

Strong communication

Problem-solving

Multitasking

Attention to detail

Customer-focused

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

IEL Integrity Express Logistics is seeking an Enterprise Logistics Coordinator to oversee daily operations for designated enterprise accounts. You will ensure loads are accepted, built, scheduled, and delivered within set timeframes while collaborating with your team.

You will monitor the TMS, respond to emails promptly, and maintain strong carrier relationships. The role includes supporting AR, invoicing, rate management, and staying informed on market trends to keep truck rates competitive.