Logistics Coordinator

IEL Integrity Express Logistics; Newport (RI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid Time Off

Company Matched 401k

Pet Insurance

Legal benefits

Job summary

Integrity Express Logistics in Newport, RI is seeking a highly organized Logistics Coordinator to support our Logistics Account Executive. You will handle phone and email communications, schedule appointments, and assist with load building to keep the account running smoothly.

This role requires strong organizational skills, excellent customer service, and the ability to work in a fast-paced environment. We offer a comprehensive benefits package, 401k match, PTO, and opportunities for growth.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and communication skills.
• Proven attention to detail in fast-paced settings.

Responsibilities

• Handle phone and email communications with customers and carriers.
• Prepare appointments and schedule load activities.
• Perform daily load-building and check calls to ensure on-time pickup and delivery.
• Dispatch trucks to pickup locations and coordinate with carriers.

Skills

Customer service excellence

Attention to detail

Communication skills

Problem solving

Keyboarding

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

At Integrity Express Logistics it is our overall mission to live up to our company name. We are a family-owned business with over 30 years of logistics experience. We earn our customer’s trust through innovative technology and operational efficiency to customize logistics solutions. We focus on customer relations and hiring the most reliable and driven employees. Together this formula has carried Integrity to where we are today.

We are seeking a highly organized Logistics Coordinator (aka LC) to provide daily support to a Logistics Account Executive. The Logistics Coordinator will report to the Sales Support Manager. In this position your responsibilities would include phone and email communication, appointment setting, check calls and load building. To be successful as an LC you must thrive in a fast-paced work environment while also providing the best customer service experience possible.

As a Logistics Coordinator at Integrity you will:

• Ensure the account runs smoothly daily by staying highly organized
• Assist in maintaining strong relationships with customers and carriers through consistent communication and award-winning customer service
• Perform various account management tasks such as load building, appointment scheduling, phone management and email correspondence
• Dispatch trucks to their pickup location
• Conduct daily check calls to ensure timely pickup and delivery of product
• Qualify carriers that are the best match for our customers’ shipments
• Communicate details about shipments and negotiate rates with prospective carriers
• Ad hoc duties

What We Offer You:

• Competitive base pay and bonus opportunities Comprehensive benefits package that starts shortly after you do. Medical/Dental/Vision/Life Insurance, Paid Time Off, Company Matched 401k, Pet Insurance, Legal benefits, a generous employee referral program and more Tuition reimbursement and student loan repayment assistance Paid training from industry experts Supportive and team-centered work environment One of the fastest growing logistics companies in the country with opportunities for career growth and/or relocation Team outings, catered lunches and family friendly events Laid-back dress code and an enjoyable "Best Place to Work" atmosphere

What You Offer Us:

• Focus, self-motivation, problem solving skills and strong attention to detail Top notch customer service skills Ability to work in a fast-paced, ever-changing setting A positive attitude and the ability to communicate effectively High school graduate or equivalent Proficiency in keyboarding and able to maintain the technical knowledge necessary to perform the job effectively, specifically Microsoft Office products Administrative experience and/or logistics brokerage experience are a huge plus, but not required

If you need assistance or an accommodation due to a disability, you may contact us at [e-mail] or call 1-888-374-5138 ext. 4.

US Based Employees - At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law.

Integrity

At IEL, integrity means always doing the right thing—when it's hard or when no one is watching. It's about honesty, respect, open communication, and putting people first. We act with maturity, work hard, and stay reliable. We measure our actions by asking, "What if a customer saw you?" Integrity means accountability and improvement. We continuously work to get things right, and when we cannot or do not, we use those situations as opportunities for improvement toward our greater purpose.

Customer First

Customer First means putting our customers at the heart of every decision. We embrace the challenge of solving their most critical problems, act with urgency, and deliver consistent, exceptional service. We treat our customers’ freight as a privilege to move, going above and beyond to create true partnerships built on impact and trust.

Pursuit of Excellence

Pursuit of Excellence means striving for the highest standards in all we do, with a positive attitude and relentless work ethic, even on tough days. It's about raising the bar daily through exceptional operations, disciplined execution, and proactive problem-solving. We believe in actions over words, clear communication, dependability, and leading by example—showing up with purpose, mastering our craft, and earning trust through what we deliver.

Growth Culture

Growth Culture at IEL means embracing a mindset of continuous improvement—day by day, year over year. We stay disciplined, work hard without seeking credit, and stay focused on shared goals. Growth takes many forms: personal development, character, leadership, financial, or operational. Whatever the measure, we never settle—we stay curious, motivated, and relentless in the pursuit of progress for ourselves, our teams, and our company.

Founded in 2007

Founded in 2007, Integrity Express Logistics is a family-owned company with over 30 years of logistics experience. Our overall mission is to live up to our company name. We earn our customer’s trust through innovative technology and operational efficiency to customize logistics solutions. We focus on customer relations and hiring the best, most-driven and highly motivated employees. Together this formula has carried IEL to where we are today.