Enterprise Logistics Coordinator

IEL Integrity Express Logistics; Newport (RI); On-site; USD 55,000 - 80,000; Full time

Job summary

IEL Integrity Express Logistics is seeking an Enterprise Logistics Coordinator to oversee daily operations for designated enterprise accounts. You will ensure loads are accepted, built, scheduled, and delivered within set timeframes while collaborating with your team.

You will monitor the TMS, respond to emails promptly, and maintain strong carrier relationships. The role includes supporting AR, invoicing, rate management, and staying informed on market trends to keep truck rates competitive.

Qualifications

• High School Diploma or GED required.
• Minimum of 2 years of customer service experience.
• Previous experience in logistics operations preferred.
• Proficient in Microsoft Office Suite.
• Availability to work evenings or weekends as needed.

Responsibilities

• Provide exceptional customer service for all accounts within the team.
• Accept all loads tendered by customers and inform your Team Lead or Manager if a load cannot be accepted.
• Regularly verify in the Transportation Management System (TMS) that all loads are accepted and properly built.
• Monitor and respond to emails in a timely manner.
• Build and maintain strong relationships with primary contacts and other carriers.
• Assist with tracking shipments using 4kites/Macropoint for accounts requiring this service.
• Support dispatch, check-calling, and load booking as needed.
• Maintain consistent communication with customers to nurture and expand accounts.
• Stay informed about market trends to ensure competitive truck rates.
• Provide updates to customers regarding carrier locations, as well as any potential issues or delays.
• Ensure accurate data entry into the TMS notes section for each load.
• Take initiative in resolving customer issues and concerns, collaborating with team leadership to find effective solutions.
• Manage Accounts Receivable (A/R) for all accounts.
• Ensure correct invoicing and accurate rate management for customers.

Skills

Strong communication

Problem-solving

Multitasking

Attention to detail

Customer-focused

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

The Enterprise Logistics Coordinator is responsible for managing the daily operations of designated "Enterprise Accounts". In collaboration with the assigned team, you will ensure that all loads are accepted, properly built, scheduled, and delivered within specified timeframes. This role may report to either the Enterprise Account Manager or the Enterprise Accounts Operations Manager.

Key Responsibilities

• Provide exceptional customer service for all accounts within the team.
• Accept all loads tendered by customers and inform your Team Lead or Manager if a load cannot be accepted.
• Regularly verify in the Transportation Management System (TMS) that all loads are accepted and properly built.
• Monitor and respond to emails in a timely manner.
• Build and maintain strong relationships with primary contacts and other carriers.
• Assist with tracking shipments using 4kites/Macropoint for accounts requiring this service.
• Support dispatch, check-calling, and load booking as needed.
• Maintain consistent communication with customers to nurture and expand accounts.
• Stay informed about market trends to ensure competitive truck rates.
• Provide updates to customers regarding carrier locations, as well as any potential issues or delays.
• Ensure accurate data entry into the TMS notes section for each load.
• Take initiative in resolving customer issues and concerns, collaborating with team leadership to find effective solutions.
• Manage Accounts Receivable (A/R) for all accounts.
• Ensure correct invoicing and accurate rate management for customers.

Qualifications

• High School Diploma or GED required.
• Minimum of 2 years of customer service experience.
• Previous experience in logistics operations is preferred.
• Proficient in Microsoft Office Suite.
• Availability to work evenings or weekends as needed.

Skills & Attributes

• Strong communication and problem-solving abilities.
• Ability to multitask in a fast-paced environment.
• Attention to detail and organizational skills.
• Customer-focused with a proactive approach to account management.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail] or call 1-888-374-5138 ext. 4.

US Based Employees - At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law.

Founded in 2007, Integrity Express Logistics is a family-owned company with over 30 years of logistics experience.

Our overall mission is to live up to our company name. We earn our customer’s trust through innovative technology and operational efficiency to customize logistics solutions.

We focus on customer relations and hiring the best, most-driven and highly motivated employees. Together this formula has carried IEL to where we are today.

Integrity At IEL, integrity means always doing the right thing—even when it’s hard or when no one is watching. It’s about honesty, respect, open communication, and putting people first. We act with maturity, work hard, and stay reliable. We measure our actions by asking, ‘What if a customer saw you?’ Integrity means accountability and improvement. We continuously work to get things right, and when we cannot or do not, we use those situations as opportunities for improvement toward our greater purpose.

Customer First Customer First means putting our customers at the heart of every decision. We embrace the challenge of solving their most critical problems, act with urgency, and deliver consistent, exceptional service. We treat our customers’ freight as a privilege to move, going above and beyond to create true partnerships built on impact and trust.

Pursuit of Excellence Pursuit of Excellence means striving for the highest standards in all we do, with a positive attitude and relentless work ethic, even on tough days. It’s about raising the bar daily through exceptional operations, disciplined execution, and proactive problem-solving. We believe in actions over words, clear communication, dependability, and leading by example—showing up with purpose, mastering our craft, and earning trust through what we deliver.

Growth Culture Growth Culture at IEL means embracing a mindset of continuous improvement—day by day, year over year. We stay disciplined, work hard without seeking credit, and stay focused on shared goals. Growth takes many forms: personal development, character, leadership, financial, or operational. Whatever the measure, we never settle—we stay curious, motivated, and relentless in the pursuit of progress for ourselves, our teams, and our company.