Eligibility Specialist I — Programs & Benefits

State of Arkansas; Van Buren, Northern (AR, KY); Hybrid; USD 47,000 - 70,000; Full time

Job summary

The Department of Human Services, State of Arkansas, seeks an entry-level Program Eligibility Specialist I to review applications and determine eligibility for state programs. Strong attention to detail, organization, and customer-service skills are essential.

Responsibilities include verifying information, maintaining case records, and communicating requirements and benefits to applicants. This role emphasizes accuracy, policy compliance, and timely processing within regulatory guidelines.

Qualifications

• Bachelor's degree in psychology, sociology, or related field.
• At least one year of experience in customer service, administrative support, case processing, or a related field.
• Strong attention to detail and organizational skills.
• Ability to explain complex policies to applicants and prepare written reports.

Responsibilities

• Review and process applications for state assistance programs in compliance with policies.
• Verify applicant information including income, assets, residency, and household composition.
• Maintain accurate case records to support eligibility decisions.
• Ensure timely processing and follow-up with applicants to gather required documentation.
• Assist in monitoring ongoing eligibility and renewal processes for program participants.
• Provide clear and professional communication to applicants regarding eligibility requirements and benefits.

Skills

Customer service

Attention to detail

Verbal and written communication

Keyboarding

Education

Bachelor's degree in psychology, sociology, or related field

Job description

The Department of Human Services, State of Arkansas, seeks an entry-level Program Eligibility Specialist I to review applications and determine eligibility for state programs. Strong attention to detail, organization, and customer-service skills are essential.

Responsibilities include verifying information, maintaining case records, and communicating requirements and benefits to applicants. This role emphasizes accuracy, policy compliance, and timely processing within regulatory guidelines.