Quality Assurance Specialist

Civicworks; Little Rock (AR); On-site; USD 42,000 - 66,000; Full time

Job summary

Civicworks seeks a Quality Assurance Specialist to review Arkansas Department of Human Services case files to ensure households receive all eligible benefits. The role involves evaluating discrepancies, verifying income and assets through record research and contact with financial institutions, and ensuring compliance with state and federal laws in determining client eligibility.

The specialist conducts interviews, prepares written correspondence, and maintains detailed documentation of the

Qualifications

• Knowledge of federal and state laws, policies, and procedures governing client eligibility for income assistance programs
• Ability to interpret and apply policy procedures and guidelines in determining eligibility for financial assistance
• Skill to interview clients and provide technical assistance
• Ability to prepare, present, and review oral and written reports
• Proficiency with computer software including Microsoft Office Suite

Responsibilities

• Review agency case files to determine eligibility and compliance with requirements
• Evaluate discrepancies in cases and verify income and assets through record research
• Maintain detailed documentation of the review process
• Conduct interviews with clients as needed and prepare written correspondence

Skills

Policy interpretation

Client interviewing

Report writing

Record research

Education

Bachelor's degree in Business Administration, Industrial Technology, Quality Assurance, Engineering, or related field

Tools

Microsoft Office Suite

Job description

The Quality Assurance Specialist reviews agency case files for the Arkansas Department of Human Services to ensure households receive all eligible benefits. The role involves evaluating discrepancies, verifying income and assets through record research and contact with financial institutions, and ensuring compliance with state and federal laws in determining client eligibility. The specialist conducts interviews, prepares written correspondence, and maintains detailed documentation of the review process.

Key qualifications:

• Knowledge of federal and state laws, policies, and procedures governing client eligibility for income assistance programs
• Skill to interpret and apply policy procedures and guidelines in determining eligibility for financial assistance
• Skill to interview clients and provide technical assistance
• Ability to prepare, present, and review oral and written reports
• Proficiency with computer software including Microsoft Office Suite
• Bachelor's degree in Business Administration, Industrial Technology, Quality Assurance, Engineering, or related field