Impactful Eligibility Specialist I/II

Shasta County; Burney (CA); On-site; USD 40,000 - 51,000; Full time

Job summary

Shasta County is seeking an Eligibility Specialist to determine eligibility for CalFresh, Health Care, and related programs. The role is based in Burney, California, with initial training in Redding that may last up to three months, at employee expense.

Work includes interviewing applicants, verifying information, and maintaining case data using multiple systems. The position emphasizes continuous quality improvement, strong communication and customer service skills, and proficiency with MS

Qualifications

• Two years clerical experience or one year eligibility experience or 60 college units.
• Possession of a valid California driver's license.
• Strong communication, customer service, and problem-solving skills.

Responsibilities

• Review applications, verify information, and determine eligibility in line with program rules.
• Explain program requirements and available services.
• Process and update case information in multiple computer systems.

Skills

Quality improvement

Communication

Customer service

Problem solving

MS Office

Team collaboration

Tools

MS Office

Job description

Shasta County is seeking an Eligibility Specialist to determine eligibility for CalFresh, Health Care, and related programs. The role is based in Burney, California, with initial training in Redding that may last up to three months, at employee expense.

Work includes interviewing applicants, verifying information, and maintaining case data using multiple systems. The position emphasizes continuous quality improvement, strong communication and customer service skills, and proficiency with MS