Eligibility Specialist I/II

Shasta County; Redding (CA); On-site; USD 43,000 - 62,000; Full time

Job summary

Shasta County Health and Human Services Agency seeks an Eligibility Specialist to join the Economic Mobility Branch in Redding, CA. The role begins with a twelve-week training on CalFresh, Health Care Programs, and the computer systems used to perform duties.

You will determine eligibility for public assistance, explain program requirements, and update case information across multiple systems while delivering compassionate service to residents in need.

Qualifications

• Two years of clerical experience or one year eligibility experience.
• Completion of sixty or ninety college units.
• Proficiency with MS Office and basic database programs.

Responsibilities

• Review applications, verify information, and determine eligibility in accordance with program rules and regulations.
• Explain program requirements and available services
• Process and update case information in multiple computer systems

Skills

Customer service

Communication skills

Attention to detail

MS Office

Interpersonal skills

Prioritization

Problem solving

Education

Two years clerical experience

One year eligibility experience

60/90 college units

Tools

MS Office

Database programs

Job description

WRITTEN AND ORAL EXAMS ARE TENTATIVELY SCHEDULED FOR NOVEMBER 2026

FINAL FILING DATE: MONDAY, OCTOBER 26, 2026, AT 12:00 PM

Make a Difference in Shasta County

Are you passionate about helping people in your community? The Shasta County Economic Mobility Branch is seeking customer-focused and detail-oriented Eligibility Specialists to join our team on a full-time basis.

Why You’ll Love This Opportunity

• Make an impact — Help individuals access essential public assistance programs


• Do meaningful work — Make a difference in the lives of Shasta County residents


• Be part of the community — Help provide an essential safety net to low-income individuals


• Build your career — Work alongside experienced County workers and develop your expertise

What You’ll Do

• Reviewapplications, verify information, and determine eligibility in accordance with program rules and regulations


• Explain program requirements and available services


• Process and update case information in multiple computer systems

The current vacancies are in the Shasta County Health and Human Services Agency Economic Mobility Branch.

Salary Information

Eligibility Specialist I: $3,614 - $4,613 monthly / $20.85 - $26.61 hourly

Eligibility Specialist II: $4,063 - $5,186 monthly / $23.44 - $29.92 hourly

This position is in the United Public Employees of California – General bargaining unit. Please refer to the applicable bargaining unit labor agreement (Memorandum of Understanding) for potential future salary increases: Shasta County Labor Agreements

The salary range consists of six (6) salary steps, with approximately 5% intervals between each step. The original appointment for new employees begins at the first step of the assigned salary range. New employees are eligible for a merit-based step increase at six months from step A to step B and then annually thereafter from the step B pay period.

The Position

The Eligibility Specialist position begins with a paid, twelve-week training course where you will learn basic knowledge of the CalFresh and Health Care Programs, learn and apply rules and regulations, and learn the computer systems and programs to perform your duties as an Eligibility Specialist I.

As an Eligibility Specialist, you will determine the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering. You’ll maintain current knowledge of program regulations and procedures necessary for multi-program caseload administration, and initiate and process casework through automated systems. You will identify needs and make appropriate referrals for health, social, and/or employment services, and perform related work as required.

Who We’re Looking For

The ideal candidate for this position will have a strong emphasis on continuous quality improvement; strong work ethic and ability to prioritize assigned work tasks and follow through in a timely manner; excellent listening and strong written and verbal communication skills; excellent customer service skills and initiative; solution based problem solving skills; experience in maintaining cooperative relations and communications with customers, management, and staff; ability to maintain a high standard of professionalism; proficiency in MS Office suite as well as basic knowledge of software and database programs.

Who We Are

The Shasta County Health and Human Services Agency (HHSA) partners with communities to protect and improve the health and well-being of Shasta County residents. Established in 2006, the HHSA is organized into four branches: Behavioral Health & Social Services, Public Health, Economic Mobility, with a centralized Administration Services. The HHSA promotes optimal health for all. The frail, the abused, the mentally ill and those without resources look to the HHSA for services and resources to meet their basic needs, and to protect their health and safety. This transformation improves efficiency, avoids unnecessary duplication of effort, encourages collaboration among programs and organizes HHSA’s services to be more responsive to the needs of the public.

The Economic Mobility Branch helps individuals and families access essential services and achieve greater stability. With convenient locations in Redding, Anderson, Burney, and Enterprise, our team provides initial and ongoing eligibility support for programs such as CalFresh, CalWORKs, General Assistance, and Health Care Programs. We also offer CalWORKs and CalFresh employment preparation and supportive services, working alongside participants to remove barriers and create personalized employment plans. Additionally, our branch streamlines homeless and housing services, helping community members connect with resources to meet their housing needs.

Full Job Description

Eligibility Specialist I: Click Here for the Full Job Description

Eligibility Specialist II: Click Here for the Full Job Description

How to Qualify

Eligibility Specialist I

EITHER

Two (2) years of experience performing clerical duties;

OR

One (1) year of experience determining eligibility for loans, financial assistance, unemployment, or veterans’ benefits, or publicly or privately funded health, counseling, or social services;

OR

Completion of sixty (60) semester or ninety (90) quarter college units.

Eligibility Specialist II

One (1) year of full-time experience performing duties of an Eligibility Specialist I with Shasta County.

Special Requirements

Possession of a valid California driver’s license.

Supplemental Questions

1. Do you possess two (2) years of experience performing clerical duties? Yes / No If “Yes,” please provide details including, but not limited to, employers, dates of employment, and job duties. If “No,” type N/A.


2. Do you possess one (1) year of experience determining eligibility for loans, financial assistance, unemployment, or veterans’ benefits, or publicly or privately funded health, counseling, or social services? Yes / No If “Yes,” please provide details including, but not limited to, employers, dates of employment, and job duties. If “No,” type N/A.


3. Have you completed sixty (60) semester or ninety (90) quarter college units? Yes / No If “Yes,” please list the courses and number of college units per class. If “No,” type N/A.


4. How many years of experience do you have using Microsoft Office products (e.g. Word, Outlook, Excel)?
   
   
   
   • None
   
   
   • 1 – 2 Years
   
   
   • 2 – 3 years
   
   
   • 3 or more years
   
   
   
   


5. Do you possess one (1) year of full-time experience performing duties of an Eligibility Specialist I with Shasta County? Yes / No


6. I acknowledge the nature of this position calls for maintaining the confidentiality of all public assistance clients. Yes / No


7. I acknowledge, and am willing to meet, multiple deadlines and perform work under the time-sensitive mandates that this position requires. Yes / No


8. I acknowledge if hired for this position, I will be working with people who may be in a highly emotional state. Yes / No


9. I am willing to work in a team environment while maintaining collaborative and effective working relationships. Yes / No


10. I acknowledge this position requires a valid California driver's license. Yes / No

Other Considerations

• All new employees are required to have their paycheck directly deposited to a bank account.


• Some positions may require a valid California driver's license and acceptable driving record according to County policy.


• Reasonable accommodations may be made for those persons who are disabled under the Americans with Disabilities Act to perform the essential functions of the position. For details, see Affordable Care Act.


• Information About the Application & Selection Process


• Employee Benefits Overview


• Shasta County Careers - Job Seeker Resources


• Shasta County participates in E-Verify. For more information visit Right to Work Poster. If you do not have internet access, contact Personnel at [phone] to request a flier.


• In accordance with Government Code Section 3100, County employees, in the event of a disaster are considered disaster workers and may be asked to respond accordingly.

• Employees in this classification are covered under the CalPERS retirement program. Depending on the provisions of the California Public Employees’ Pension Reform Act (PEPRA) and other applicable laws, an employee in this classification will be covered under one of the following CalPERS retirement formulas: (1) 2% at 55, (2) 2% at 60, or (3) 2% at 62. An employee in this classification will also contribute up to 9.5% of his/her pay to this plan or will contribute such other amount to the plan as authorized by PEPRA and other applicable laws. Please visit our employees benefit page at Employee Benefits | Shasta County CA for additional information regarding benefits and CalPERS coverage information. The provisions in this flyer and on the County’s website are for information purposes only. To the extent the provisions of the flyer or the County’s website are inconsistent with PEPRA and other applicable laws, PEPRA and other applicable laws shall govern.

Shasta County Personnel will accept applications and responses to the supplemental questions until 12:00 pm, on October 26, 2026.

A resume and/or cover letter will be accepted in addition to the application form but will not serve as a substitute for a completed application. Prior applicants must reapply to be considered.

Veterans' Credit: Veterans (as defined by California Government Code section 18973) who have been discharged from military service under conditions other than dishonorable and who receive a passing score on all components of the employment examinations (up to and including oral examinations) shall receive credit for an additional five points to be added to their final examination score. To be considered for this credit, a veteran must provide a copy of their discharge document (DD-214 or equivalent) and information as to the type of discharge (honorable, dishonorable, etc.) with the employment application on or before the final filing date.

Arrangements may be made to accommodate applicants with disabilities. Requests for accommodations may be made to the Shasta County Personnel Office by the filing deadline posted on this bulletin. Shasta County does not discriminate on the basis of disability. If you feel you are being denied service based on a disability, our ADA Coordinator may be reached at [phone]; relay service [phone]; fax [phone].

Shasta County will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Shasta County is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act.

SHASTA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

Shasta County Personnel

1450 Court Street, Suite 348; Redding, CA 96001; [phone]