Eligibility Specialist I/II

County of Shasta; California; On-site; USD 40,000 - 58,000; Full time

Job summary

Shasta County Health and Human Services Agency seeks a qualified Eligibility Specialist to join the Economic Mobility Branch on a full-time basis. The role involves interviewing applicants, determining eligibility for CalFresh and other programs, and guiding clients through the application process.

You'll work in a collaborative team, maintain accurate case records in multiple systems, and stay current with program rules.

Qualifications

• Strong work ethic and ability to prioritize tasks and follow through.
• Excellent listening and written and verbal communication skills.
• Proficiency in MS Office and basic knowledge of software and databases.

Responsibilities

• Review applications, verify information, and determine eligibility in accordance with program rules and regulations
• Explain program requirements and available services
• Process and update case information in multiple computer systems

Skills

Customer service

Communication skills

MS Office

Problem solving

Team collaboration

Tools

Database systems

Job description

WRITTEN AND ORAL EXAMS ARE TENTATIVELY SCHEDULED FOR NOVEMBER 2026

FINAL FILING DATE: MONDAY, OCTOBER 26, 2026, AT 12:00 PM

Make a Difference in Shasta County

Are you passionate about helping people in your community? The Shasta County Economic Mobility Branch is seeking customer-focused and detail-oriented Eligibility Specialists to join our team on a full-time basis.

Why You'll Love This Opportunity

• Make an impact — Help individuals access essential public assistance programs
• Do meaningful work — Make a difference in the lives of Shasta County residents
• Be part of the community — Help provide an essential safety net to low-income individuals
• Build your career — Work alongside experienced County workers and develop your expertise

What You'll Do

• Reviewapplications, verify information, and determine eligibility in accordance with program rules and regulations
• Explain program requirements and available services
• Process and update case information in multiple computer systems

The current vacancies are in the Shasta County Health and Human Services Agency Economic Mobility Branch.

Salary Information

Eligibility Specialist I:$3,614 - $4,613 monthly / $20.85 - $26.61 hourly

Eligibility Specialist II:$4,063 - $5,186 monthly / $23.44 - $29.92 hourly

This position is in the United Public Employees of California – General bargaining unit. Please refer to the applicable bargaining unit labor agreement (Memorandum of Understanding) for potential future salary increases:

Shasta County Labor Agreements

The salary range consists of six (6) salary steps, with approximately 5% intervals between each step. The original appointment for new employees begins at the first step of the assigned salary range. New employees are eligible for a merit-based step increase at six months from step A to step B and then annually thereafter from the step B pay period.

The Position

The Eligibility Specialist position begins with a paid, twelve-week training course where you will learn basic knowledge of the CalFresh and Health Care Programs, learn and apply rules and regulations, and learn the computer systems and programs to perform your duties as an Eligibility Specialist I.

As an Eligibility Specialist, you will determine the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering. You’ll maintain current knowledge of program regulations and procedures necessary for multi-program caseload administration, and initiate and process casework through automated systems. You will identify needs and make appropriate referrals for health, social, and/or employment services, and perform related work as required.

Who We’re Looking For

The ideal candidate for this position will have a strong emphasis on continuous quality improvement; strong work ethic and ability to prioritize assigned work tasks and follow through in a timely manner; excellent listening and strong written and verbal communication skills; excellent customer service skills and initiative; solution based problem solving skills; experience in maintaining cooperative relations and communications with customers, management, and staff; ability to maintain a high standard of professionalism; proficiency in MS Office suite as well as basic knowledge of software and database programs.

Who We Are

The Shasta County Health and Human Services Agency (HHSA) partners with communities to protect and improve the health and well‑being of Shasta County residents. Established in 2006, the HHSA is organized into four branches: Behavioral Health & Social Services, Public Health, Economic Mobility, with a centralized Administration Services. The HHSA promotes optimal health for all. The frail, the abused, the mentally ill and those without resources look to the HHSA for services and resources to meet their basic needs, and to protect their health and safety. This transformation improves efficiency, avoids unnecessary duplication of effort, encourages collaboration among programs and organizes HHSA’s services to be more responsive to the needs of the public.

The Economic Mobility Branch helps individuals and families access essential services and achieve greater stability. With convenient locations in Redding, Anderson, Burney, and Enterprise, our team provides initial and ongoing eligibility support for programs such as CalFresh, CalWORKs, General Assistance, and Health Care Programs. We also offer CalWORKs and CalFresh employment preparation and supportive services, working alongside participants to remove barriers and create personalized employment plans. Additionally, our branch streamlines homeless and housing services, helping community members connect with resources to meet their housing needs.

Other Considerations

• All new employees are required to have their paycheck directly deposited to a bank account.
• Some positions may require a valid California driver's license and acceptable driving record according to County policy.
• Reasonable accommodations may be made for those persons who are disabled under the Americans with Disabilities Act to perform the essential functions of the position. For details, see Affordable Care Act.
• Information About the Application & Selection Process
• Employee Benefits Overview
• Shasta County Careers - Job Seeker Resources
• Shasta County participates in E-Verify. For more information visit Right to Work Poster. If you do not have internet access, contact Personnel at [phone] to request a flier.
• In accordance with Government Code Section 3100, County employees, in the event of a disaster are considered disaster workers and may be asked to respond accordingly.
• Employees in this classification are covered under the CalPERS retirement program. Depending on the provisions of the California Public Employees’ Pension Reform Act (PEPRA) and other applicable laws, an employee in this classification will be covered under one of the following CalPERS retirement formulas: (1) 2% at 55, (2) 2% at 60, or (3) 2% at 62. An employee in this classification will also contribute up to 9.5% of his/her pay to this plan or will contribute such other amount to the plan as authorized by PEPRA and other applicable laws. Please visit our employees benefit page at Employee Benefits | Shasta County CA for additional information regarding benefits and CalPERS coverage information. The provisions in this flyer and on the County’s website are for information purposes only. To the extent the provisions of the flyer or the County’s website are inconsistent with PEPRA and other applicable laws, PEPRA and other applicable laws shall govern.

SHASTA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

Shasta County Personnel

1450 Court Street, Suite 348; Redding, CA 96001; [phone]