Senior Eligibility Specialist

TCSA; Stockton (CA); Vor Ort; USD 52.000 - 76.000; Vollzeit

Zusammenfassung

San Joaquin County Human Services Agency is seeking personnel to assist in determining eligibility for public assistance programs, conduct interviews, and process casework. The role involves training staff, ensuring accuracy, and coordinating with other agencies to serve clients efficiently.

Responsibilities include interpreting regulations, handling complex cases, and maintaining records with attention to timelines and compliance with policies.

Qualifikationen

• Two years experience equivalent to an Eligibility Worker II in San Joaquin County within the last five years.
• Experience in California county public assistance programs.
• Pre-employment background incl. DOJ Live Scan per agency requirements.

Aufgaben

• Lead assistance to determine eligibility for public assistance programs.
• Provide training to unit staff and assist with complex cases.
• Perform quality control reviews and verify client information for eligibility determination.
• Interview applicants and recipients in-person, by phone, or at a client’s home.
• Explain program eligibility requirements and assist with required forms and referrals.
• Coordinate with other agencies and departments to share information and services.

Kenntnisse

Interviewing clients

Training staff

Casework coordination

Office software

Ausbildung

Two years experience equivalent to an Eligibility Worker II

Tools

Office software

Jobbeschreibung

San Joaquin County Human Services Agency is seeking personnel to assist in determining eligibility for public assistance programs, conduct interviews, and process casework. The role involves training staff, ensuring accuracy, and coordinating with other agencies to serve clients efficiently.

Responsibilities include interpreting regulations, handling complex cases, and maintaining records with attention to timelines and compliance with policies.