Impactful Customer Experience & Ops Specialist

Corning Incorporated; Tewksbury (MA); On-site; USD 64,000 - 88,000; Full time

Benefits offered by this job

Bonuses and incentives

Company pension

401(k) matching

Job summary

Corning Incorporated in the United States seeks a customer service specialist to be the first line of contact for North American customers. You will handle high-volume inquiries, ensure accurate order entry, and collaborate with multiple teams to deliver world-class service.

You will use Salesforce.com and PeopleSoft for case management and order processing, maintain diligent follow-up, and participate in training to stay current with products and policies.

Qualifications

• Associate degree required.
• 3+ years customer service experience (desired) or 5+ years of call center experience.
• Ability to handle high work volume in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proficient with Word, Excel, E-mail.
• Can type at a 50-WPM average.
• Customer-focused, detail oriented and problem solver.
• Ability to meet department metrics.
• Adaptable in a rapidly changing environment.

Responsibilities

• Handle high order volume via phone and email.
• Manage cases in SalesForce.com.
• Interact with internal/external contacts using multiple systems.
• Provide information and accurate order entry for inventory, pricing, shipping.
• Initiate corrective actions for customer accommodations.
• Assist with complaints processed by the Complaint team.
• Follow up on account setup changes with New Accounts team.
• Ensure 100% follow-up to customers.
• Attend Product/Technical training as scheduled.

Skills

Customer service

Call center

Communication

Typing 50 WPM

MS Office

Education

Associate degree

Bachelor's degree in life sciences

Tools

SalesForce.com

PeopleSoft

Job description

Corning Incorporated in the United States seeks a customer service specialist to be the first line of contact for North American customers. You will handle high-volume inquiries, ensure accurate order entry, and collaborate with multiple teams to deliver world-class service.

You will use Salesforce.com and PeopleSoft for case management and order processing, maintain diligent follow-up, and participate in training to stay current with products and policies.