Customer Operations Specialist: Elevate Customer Experience

Corning Inc.; Charlotte (NC); Hybrid; USD 47,000 - 65,000; Full time

Job summary

Corning Inc. in the United States is seeking a Customer Operations Specialist to deliver the highest quality support. You will respond to inquiries, troubleshoot issues, and coordinate with internal groups to ensure timely resolutions.

The role emphasizes collaboration across Sales, Technical Support, and Product lines, maintaining accurate records, and identifying service improvements while upholding compliance and company values.

Qualifications

• Associate’s or Bachelor’s degree, or 3+ years of Customer Service experience.
• Strong verbal and written communication skills are required.
• Ability to work across departments and manage records accurately.

Responsibilities

• Respond to customer inquiries via phone and email promptly and professionally.
• Investigate and resolve customer issues with internal departments.
• Maintain accurate records of all customer interactions.
• Collaborate with Sales, Technical Support, and Product teams.
• Identify trends and suggest process improvements.
• Maintain deep knowledge of product and services.
• Ensure compliance with company policies and regulations.

Skills

Customer facing

Communication

Problem solving

Analytical thinking

Organizational skills

Diplomacy

Independence

Teamwork

Interpersonal skills

Empathy

Education

Associate’s or Bachelor’s degree

Tools

Salesforce

Job description

Corning Inc. in the United States is seeking a Customer Operations Specialist to deliver the highest quality support. You will respond to inquiries, troubleshoot issues, and coordinate with internal groups to ensure timely resolutions.

The role emphasizes collaboration across Sales, Technical Support, and Product lines, maintaining accurate records, and identifying service improvements while upholding compliance and company values.