Impactful Community Association Manager

associacareers; Elgin (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Associa is seeking a Community Manager I to provide supervision of a portfolio of community associations and act as the primary liaison with boards and homeowners. The role involves travel to client associations for meetings, inspections, and events, plus preparing agendas, reports, and annual disclosures.

The position requires CAM licensure in Illinois, proficiency in Microsoft Office, and strong communication, confidentiality, and organizational skills to manage vendor relationships and

Qualifications

• Must have CAM license for Illinois.
• Proficiency in Microsoft Office products (Word, Excel, Outlook, etc.).
• Knowledge of communities/property/real estate and homeowners associations.
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
• Proficiency in typical business correspondence (grammar, structure, punctuation, spelling, etc.).
• Proficiency in conflict resolution techniques.
• Professional customer service skills.
• Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities.
• Time management and time critical prioritization skills.
• Ability to keep workspaces organized and maintained.
• Ability to interpret verbal and/or written instructions at a proficient level.
• Ability to self-motivate, be proactive, detail oriented and successfully function as part of a team.
• Knowledge of company policies, procedures, and forms.
• Partner with multiple stakeholders, for example assistant community managers, vendors, peers, clients.
• Must be able to work effectively with others in person and in group setting
• Must be able to prioritize, manage time, and meet deadlines.

Responsibilities

• Supervise the overall supervision of a portfolio of community associations.
• Travel to client associations to attend board meetings, perform inspections, conduct walk-throughs and attend community events as needed.
• Prepare agendas, update management reports, and compile documents and copies for Board meeting packages.
• Prepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing.
• Update homeowner and association information in C3 and shared files.
• Coordinate and/or oversee inspection of building facilities and/or common area, and arrange follow up actions.
• Supervise the operation and administration of the Association in accordance with the management agreement and the Association's policies and procedures.
• Act as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
• Perform/direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Ensure Associa community management tools are being effectively developed and utilized.
• Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
• Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures.
• Oversee ARB (Architectural Review Board) application processing and on-site inspections.
• Monitor corporate and client delinquency rates and collections process for account portfolio.
• Ensure Board of Directors is aware of legal actions involving the Association.
• Maintain unit and contract files relating to the operations of the Association.
• Manage routine and special project vendors including procurement as well as performance evaluation as contracted.
• Oversee Associa staff as contract provides.
• Oversee the AP process in accordance with Associa home office processes and procedures.
• Other duties as assigned.

Skills

Office Proficiency

Real Estate Knowledge

Board Liaison

Business Communication

Conflict Resolution

Customer Service

Confidentiality

Time Management

Organization

Stakeholder Collaboration

Education

CAM license (Illinois)

Tools

Microsoft Office

Job description

Associa is seeking a Community Manager I to provide supervision of a portfolio of community associations and act as the primary liaison with boards and homeowners. The role involves travel to client associations for meetings, inspections, and events, plus preparing agendas, reports, and annual disclosures.

The position requires CAM licensure in Illinois, proficiency in Microsoft Office, and strong communication, confidentiality, and organizational skills to manage vendor relationships and