Impactful Client Services Coordinator, Personal Care

AccentCare; Saint Paul (MN); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401(k) matching

Flexible spending account

Wellness program

Employee assistance program

Job summary

AccentCare in St. Paul is seeking a Client Service Coordinator for Personal Care Services to support daily EVV and payroll functions, process authorizations, and communicate schedule changes to ensure client satisfaction.

You will coordinate Care Partner teams, assist with recruiting, and schedule all client visits with Field Supervisors, while partnering with the Client Service Manager on staff training and program requirements.

Qualifications

• High School or GED required.
• Associate degree preferred.
• Staffing experience preferred.
• Previous home health care or home care experience highly desirable.

Responsibilities

• Functions as primary support for daily EVV and payroll functions.
• Processes and communicates authorization and schedule changes to ensure coordinator of service and client satisfaction.
• Coordinates utilization of Care Partner teams to ensure fill rate expectations are met.
• Researches and resolves payroll and billing questions under direction from the Client Service Manager.
• Functions as liaison for Field Supervisors in communication with payer Case Management teams.
• Supports recruiting and onboarding needs of team.
• Responsible for scheduling and monitoring / reporting all required client visits by Field Supervisor.
• Assists Client Service Manager in the presentation of staff training related to program requirements for newly hired and current office employees.

Skills

Staffing experience

Home health care experience

Education

High School or GED

Associate degree preferred

Job description

AccentCare in St. Paul is seeking a Client Service Coordinator for Personal Care Services to support daily EVV and payroll functions, process authorizations, and communicate schedule changes to ensure client satisfaction.

You will coordinate Care Partner teams, assist with recruiting, and schedule all client visits with Field Supervisors, while partnering with the Client Service Manager on staff training and program requirements.