Bilingual Patient Services Coordinator – In-Office

AccentCare; Town of Poughkeepsie (NY); On-site; USD 34,440 - 37,195; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off and paid holidays

Professional development opportunities

Company-matching 401(k)

Flexible spending and health savings

Wellness programs including EAP, pet保险

Company store credit for AccentCare-br

Job summary

AccentCare in Poughkeepsie, NY is seeking a Patient Service Coordinator for Personal Care Services. This in-office role will support clients and Care Partners, coordinating daily activities and handling EVV and payroll tasks.

You will communicate authorizations and schedule changes, coordinate Care Partner teams to meet fill-rate expectations, and assist with payroll and billing inquiries under the Client Service Manager guidance. Previous home health experience is a plus.

Qualifications

• High School or GED required.
• Bilingual Spanish/English speaking required.
• Staffing experience preferred.
• Previous home health care or home care experience highly desirable.

Responsibilities

• Monitor and support daily activities of services for clients in accordance with state regulations and company policy, ensuring quality coordination of service for clients and Care Partners.
• Serve as primary support for daily EVV and payroll functions.
• Process and communicate authorizations and schedule changes to ensure coordination of service and client satisfaction.
• Coordinate use of Care Partner teams to meet fill rate expectations.
• Research and resolve payroll and billing questions under direction from the Client Service Manager.
• Act as liaison for Field Supervisors in communications with payer Case Management teams.
• Support recruiting and onboarding needs of the team.

Skills

Bilingual Spanish/English

Staffing experience

Home health care experience

Education

High School or GED

Job description

AccentCare in Poughkeepsie, NY is seeking a Patient Service Coordinator for Personal Care Services. This in-office role will support clients and Care Partners, coordinating daily activities and handling EVV and payroll tasks.

You will communicate authorizations and schedule changes, coordinate Care Partner teams to meet fill-rate expectations, and assist with payroll and billing inquiries under the Client Service Manager guidance. Previous home health experience is a plus.