Impactful Case Manager & Success Coach

Union-County-Community-Action,-Inc; Monroe (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

PSLF eligible

Health, dental, and vision insurance

Company-paid life insurance and short‑

401(k)

12 paid holidays

Paid annual & sick leave

Tuition assistance

Employee referral program

Professional development

Meaningful work

Job summary

Union County Community Action, Inc. in Monroe, NC, is seeking a Case Manager/Success Coach to empower families through Head Start and CSBG programs.

The role combines family coaching, resource coordination, male engagement initiatives, and case management to help participants pursue education, employment, and personal success. You will recruit families, develop service plans, connect participants with community services, provide coaching, and maintain accurate records using ChildPlus.

Qualifications

• Bachelor's degree in Social Work, Sociology, Psychology, Human Services, or related field.
• 1–3 years of related experience with children, families or community programs.
• Experience in case management, family services, outreach, or social services.
• CDL required within 90 days of employment.
• Valid driver's license required.
• Bilingual preferred.

Responsibilities

• Recruit eligible families and program participants.
• Develop and follow-up on Family Partnership Agreements and service plans.
• Connect families with community agencies and support services.
• Provide coaching and mentoring related to education, employment and personal success.
• Determine eligibility and assist participants with service applications.
• Facilitate workshops based on assessed needs and available resources.
• Conduct home visits and follow up on referrals and family needs.
• Maintain accurate records and data entry within ChildPlus.
• Collaborate with site staff and community partners to coordinate services.
• Complete needs assessments and ROMA-based service planning.
• Assist with program recruitment and outreach efforts.
• Support Head Start and CSBG performance goals and standards.

Skills

Communication

Organization

Relationship-building

Education

Bachelor's Degree in Social Work/Social Services

Tools

ChildPlus

Job description

Union County Community Action, Inc. in Monroe, NC, is seeking a Case Manager/Success Coach to empower families through Head Start and CSBG programs.

The role combines family coaching, resource coordination, male engagement initiatives, and case management to help participants pursue education, employment, and personal success. You will recruit families, develop service plans, connect participants with community services, provide coaching, and maintain accurate records using ChildPlus.