Case Manager/Success Coach

Union-County-Community-Action,-Inc; Monroe (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

PSLF eligible

Health, dental, and vision insurance

Company-paid life insurance and short‑

401(k)

12 paid holidays

Paid annual & sick leave

Tuition assistance

Employee referral program

Professional development

Meaningful work

Job summary

Union County Community Action, Inc. in Monroe, NC, is seeking a Case Manager/Success Coach to empower families through Head Start and CSBG programs.

The role combines family coaching, resource coordination, male engagement initiatives, and case management to help participants pursue education, employment, and personal success. You will recruit families, develop service plans, connect participants with community services, provide coaching, and maintain accurate records using ChildPlus.

Qualifications

• Bachelor's degree in Social Work, Sociology, Psychology, Human Services, or related field.
• 1–3 years of related experience with children, families or community programs.
• Experience in case management, family services, outreach, or social services.
• CDL required within 90 days of employment.
• Valid driver's license required.
• Bilingual preferred.

Responsibilities

• Recruit eligible families and program participants.
• Develop and follow-up on Family Partnership Agreements and service plans.
• Connect families with community agencies and support services.
• Provide coaching and mentoring related to education, employment and personal success.
• Determine eligibility and assist participants with service applications.
• Facilitate workshops based on assessed needs and available resources.
• Conduct home visits and follow up on referrals and family needs.
• Maintain accurate records and data entry within ChildPlus.
• Collaborate with site staff and community partners to coordinate services.
• Complete needs assessments and ROMA-based service planning.
• Assist with program recruitment and outreach efforts.
• Support Head Start and CSBG performance goals and standards.

Skills

Communication

Organization

Relationship-building

Education

Bachelor's Degree in Social Work/Social Services

Tools

ChildPlus

Job description

Case Manager/ Success Coach

Union County Community Action, Inc.
Work Location- Monroe, Union County, NC
www.uccainc.org/careers

Empower families. Strengthen communities. Change lives.

UCCA is seeking a motivated professional to support families through Head Start and Community Services programs. This role combines family coaching, resource coordination, male engagement initiatives, and case management to help participants achieve education, employment, and personal success.

Schedule: Monday-Friday 7:30am-4:30pm (40 hours/week)

Why You’ll Love Working at UCCA

• Eligible employer for the Public Service Loan Forgiveness (PSLF) Program
• Medical, Dental, and Vision Insurance through BCBSNC
• Company Paid Life Insurance and Short-Term Disability Insurance
• 401(k) (Eligibility is after one year of employment)
• 12 Paid Holidays
• Paid Annual & Sick Leave
• Tuition Assistance opportunities
• Employee Referral Program
• Professional development and career growth opportunities
• Meaningful work serving children and families in our community

What You’ll Do

• Recruit eligible families and program participants
• Develop and follow-up on Family Partnership Agreements and service plans
• Connect families with community agencies and support services
• Provide coaching and mentoring related to education, employment and personal success
• Determine eligibility and assist participants with service applications
• Facilitate workshops based on assessed needs and available resources
• Conduct home visits and follow up on referrals and family needs
• Maintain accurate records and data entry within ChildPlus
• Collaborate with site staff and community partners to coordinate services
• Complete needs assessments and ROMA-based service planning
• Assist with program recruitment and outreach efforts
• Support Head Start and CSBG performance goals and standards

Qualifications

• Bachelor's Degree in Social Work, Sociology, Psychology, Human Services, or a related field
• One to three years of related experience working with children, families, or community programs preferred
• Experience in case management, family services, community outreach, or social services preferred
• Strong communication, organization, and relationship-building skills
• CDL required within 90 days of employment
• Valid driver's license required
• Bilingual preferred

Physical Requirements

Must be able to travel within the service area, conduct home visits, attend community events, move throughout program sites, and occasionally lift or move up to 50 pounds.

Equal Opportunity Employer

Union County Community Action, Inc. (UCCA) is an Equal Opportunity Employer. UCCA considers all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local law.

Ready to Make a Difference?

Join a team that values your passion, supports your professional growth, and makes a lasting difference in the lives of children and families.

*The above description is not a comprehensive listing of all job specific responsibilities, tasks, and duties.