Case Manager/Success Coach

Union County Community Action (UCCA); Monroe (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

PSLF eligible

Medical, Dental, Vision Insurance

Company Paid Life Insurance

Short-Term Disability Insurance

401(k) after one year

12 Paid Holidays

Paid Annual & Sick Leave

Tuition Assistance

Employee Referral Program

Professional development

Meaningful work serving children andf

Job summary

Union County Community Action, Inc. in Monroe, NC is seeking a Case Manager/Success Coach to support Head Start and CSBG participants. You will recruit, develop family partnership agreements, and connect families with services to help education, employment, and personal goals.

The role combines coaching, resource coordination, and home visits, with data entry in ChildPlus and collaboration with community partners to deliver ROMA-based planning and program outcomes.

Qualifications

• Bachelor's degree in a human services field and related coursework.
• 1–3 years of experience with families or community programs preferred.
• CDL required within 90 days of employment; valid driver's license required.
• Bilingual language skills preferred.

Responsibilities

• Recruit eligible families and program participants.
• Develop and follow-up on Family Partnership Agreements and service plans.
• Connect families with community agencies and support services.
• Provide coaching and mentoring related to education, employment and personal success.
• Determine eligibility and assist participants with service applications.
• Facilitate workshops based on assessed needs and resources.
• Conduct home visits and follow up on referrals and family needs.
• Maintain accurate records and data entry within ChildPlus.
• Collaborate with site staff and community partners to coordinate services.
• Complete needs assessments and ROMA-based service planning.
• Assist with program recruitment and outreach efforts.
• Support Head Start and CSBG performance goals and standards.

Skills

Case management

Family services

Communication

Documentation

CDL

Driver's license

Bilingual

Education

Bachelor's Degree in Social Work, Sociology, Psychology, Human Services, or related field

Job description

Case Manager/ Success Coach
Union County Community Action, Inc.
Work Location- Monroe, Union County, NC
www.uccainc.org/careers

Empower families. Strengthen communities. Change lives.

UCCA is seeking a motivated professional to support families through Head Start and Community Services programs. This role combines family coaching, resource coordination, male engagement initiatives, and case management to help participants achieve education, employment, and personal success.

Schedule: Monday–Friday 7:30am-4:30pm (40 hours/week)

Why You’ll Love Working at UCCA

• Eligible employer for the Public Service Loan Forgiveness (PSLF) Program
• Medical, Dental, and Vision Insurance through BCBSNC
• Company Paid Life Insurance and Short-Term Disability Insurance
• 401(k) (Eligibility is after one year of employment)
• 12 Paid Holidays
• Paid Annual & Sick Leave
• Tuition Assistance opportunities
• Employee Referral Program
• Professional development and career growth opportunities
• Meaningful work serving children and families in our community

What You’ll Do

• Recruit eligible families and program participants
• Develop and follow-up on Family Partnership Agreements and service plans
• Connect families with community agencies and support services
• Provide coaching and mentoring related to education, employment and personal success
• Determine eligibility and assist participants with service applications
• Facilitate workshops based on assessed needs and available resources
• Conduct home visits and follow up on referrals and family needs
• Maintain accurate records and data entry within ChildPlus
• Collaborate with site staff and community partners to coordinate services
• Complete needs assessments and ROMA-based service planning
• Assist with program recruitment and outreach efforts
• Support Head Start and CSBG performance goals and standards

Qualifications

• Bachelor\'s Degree in Social Work, Sociology, Psychology, Human Services, or a related field
• One to three years of related experience working with children, families, or community programs preferred
• Experience in case management, family services, community outreach, or social services preferred
• Strong communication, organization, and relationship-building skills
• CDL required within 90 days of employment
• Valid driver\'s license required
• Bilingual preferred

Physical Requirements

Must be able to travel within the service area, conduct home visits, attend community events, move throughout program sites, and occasionally lift or move up to 50 pounds.

Equal Opportunity Employer

Union County Community Action, Inc. (UCCA) is an Equal Opportunity Employer. UCCA considers all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local law.

Ready to Make a Difference?

Join a team that values your passion, supports your professional growth, and makes a lasting difference in the lives of children and families.

Apply today—we'd love to meet you!

*The above description is not a comprehensive listing of all job specific responsibilities, tasks, and duties.