Family Success Coach & Case Manager

Union County Community Action (UCCA); Monroe (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

PSLF eligible

Medical, Dental, Vision Insurance

Company Paid Life Insurance

Short-Term Disability Insurance

401(k) after one year

12 Paid Holidays

Paid Annual & Sick Leave

Tuition Assistance

Employee Referral Program

Professional development

Meaningful work serving children andf

Job summary

Union County Community Action, Inc. in Monroe, NC is seeking a Case Manager/Success Coach to support Head Start and CSBG participants. You will recruit, develop family partnership agreements, and connect families with services to help education, employment, and personal goals.

The role combines coaching, resource coordination, and home visits, with data entry in ChildPlus and collaboration with community partners to deliver ROMA-based planning and program outcomes.

Qualifications

• Bachelor's degree in a human services field and related coursework.
• 1–3 years of experience with families or community programs preferred.
• CDL required within 90 days of employment; valid driver's license required.
• Bilingual language skills preferred.

Responsibilities

• Recruit eligible families and program participants.
• Develop and follow-up on Family Partnership Agreements and service plans.
• Connect families with community agencies and support services.
• Provide coaching and mentoring related to education, employment and personal success.
• Determine eligibility and assist participants with service applications.
• Facilitate workshops based on assessed needs and resources.
• Conduct home visits and follow up on referrals and family needs.
• Maintain accurate records and data entry within ChildPlus.
• Collaborate with site staff and community partners to coordinate services.
• Complete needs assessments and ROMA-based service planning.
• Assist with program recruitment and outreach efforts.
• Support Head Start and CSBG performance goals and standards.

Skills

Case management

Family services

Communication

Documentation

CDL

Driver's license

Bilingual

Education

Bachelor's Degree in Social Work, Sociology, Psychology, Human Services, or related field

Job description

Union County Community Action, Inc. in Monroe, NC is seeking a Case Manager/Success Coach to support Head Start and CSBG participants. You will recruit, develop family partnership agreements, and connect families with services to help education, employment, and personal goals.

The role combines coaching, resource coordination, and home visits, with data entry in ChildPlus and collaboration with community partners to deliver ROMA-based planning and program outcomes.