Impactful Case Manager - Health & Social Services

JWCH Institute, Inc.; Los Angeles (CA); Hybrid; USD 49,000 - 54,000; Full time

Benefits offered by this job

Health premiums allowance

Health Savings Account (HSA)

Paid time off and holidays

401(k) plan with company match

Disability & Life insurance

Job summary

JWCH Institute, Inc. is seeking a Case Manager in Los Angeles to deliver comprehensive case management for patients from JWCH, Wesley Health Centers, and Kaiser ED referrals. The role focuses on needs assessment, care planning, service coordination, and patient advocacy to improve outcomes.

The position requires strong organization, communication, and care coordination skills; EHR experience with Next-Gen is preferred; bilingual English/Spanish is a plus.

Qualifications

• Bachelor's degree in social work or related field; 1+ year care coordination experience preferred.
• High school diploma with 3–4 years in a care coordination/housing navigator role preferred.
• Bilingual English/Spanish preferred.
• Experience with EHR systems, Next-Gen.
• Experience in DMH funded programs preferred.

Responsibilities

• Provide comprehensive case management to JWCH, Wesley Health Centers and referred patients.
• Develop and monitor care plans, coordinate services and advocate for patients.
• Coordinate referrals across medical, behavioral health, housing and transportation services.
• Maintain accurate patient records and timely documentation; prepare reports.
• Collaborate with multidisciplinary team to address complex needs including homelessness risk.
• Engage patients using motivational interviewing and harm-reduction approaches.
• Participate in team meetings and program initiatives.

Skills

Assessment skills

Care planning

Communication

Interpersonal skills

Bilingual (English/Spanish)

Education

AA or Bachelor's in Social Work or related

Experience in care coordination/DMH programs

Tools

EHR (Next-Gen)

Job description

JWCH Institute, Inc. is seeking a Case Manager in Los Angeles to deliver comprehensive case management for patients from JWCH, Wesley Health Centers, and Kaiser ED referrals. The role focuses on needs assessment, care planning, service coordination, and patient advocacy to improve outcomes.

The position requires strong organization, communication, and care coordination skills; EHR experience with Next-Gen is preferred; bilingual English/Spanish is a plus.