Case Manager-Vermont

Wesley Health Centers - JWCH Institute, Inc.; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

13 paid holidays

Paid time off

401(k) plan

Mileage reimbursement

Life insurance

Job summary

Wesley Health Centers - JWCH Institute, Inc. in East Hollywood, CA seeks a Case Manager to provide comprehensive case management for patients within JWCH, Wesley Health Centers, and Kaiser ED referrals.

You will assess needs, develop care plans, coordinate services, and advocate to improve outcomes. Responsibilities include coordinating medical, housing, and psychosocial referrals, maintaining records, and working with a multidisciplinary team.

Qualifications

• AA or BA in Social Work, Sociology, or related field, with 1+ year in care coordination preferred
• High School Diploma or GED with 3–4 years experience as care coordinator, housing navigator, or similar role
• Willing to work in low-income areas of Los Angeles with people experiencing mental illness and homelessness
• Bilingual English/Spanish preferred
• Experience with DMH funded programs preferred
• Experience with EHR/Next-Gen systems preferred

Responsibilities

• Provide comprehensive case management including intake, assessment, and care plan development
• Coordinate referrals to medical, addiction, housing, transportation, and other services
• Monitor and adjust care plans to improve outcomes
• Advocate for patients using motivational interviewing and trauma-informed care
• Maintain patient records and documentation for DMH contract standards
• Collaborate with multidisciplinary team and participate in meetings
• Coordinate outreach activities and ensure timely follow-ups

Skills

Assessment and care planning

Organizational and time-management

Communication and interpersonal skills

Bilingual English/Spanish

EHR / NextGen

Education

AA or BA in Social Work / Sociology

High School Diploma or GED + 3–4 years experience

Tools

Electronic Health Records (EHR) – NextGen

Job description

Location:

East Hollywood, CA. Vermont Clinic

Position Purpose:

The Case Manager will provide comprehensive case management services to patients of JWCH, Wesley Health Centers and those referred from the Kaiser Emergency Department (ED) program. This role involves assessing patient needs, developing care plans, coordinating services, and advocating for patients to ensure they receive the necessary care and support. The Case Manager will work collaboratively with healthcare providers, social services, and community resources to improve patient outcomes and enhance the quality of care.

Principle Responsibilities

• Conducts comprehensive case management services, including intake and assessment, development of a comprehensive care plan, implementation of the care plan, specialty referrals, and follow-up.
• Monitor and adjust care plans as needed to ensure optimal patient outcomes.
• Connects clients to support services and provides appropriate referrals including but not limited to medical, addiction medicine and recovery programs, dental, transportation and housing.
• Ensure timely follow-up on referrals and appointments.
• Collaborate with multidisciplinary team to address the needs of persons living with mental illness, substance abuse disorders, complex medical conditions, or experiencing or at risk of homelessness
• Advocates on behalf of clients with healthcare professionals, utilizing motivational interviewing, trauma-informed care, and harm-reduction approaches
• Coordinate a range of medical and psychosocial services to address social, emotional, and practical needs
• Assist patients in navigating healthcare services and overcoming barriers to care.
• Educate patients and families on available resources and support services.
• Maintain accurate and up-to-date patient records, including assessments, care plans, and progress notes.
• Prepare and submit required reports and documentation in a timely manner
• Coordinate outreach activities in and outside of the clinic
• Maintain productivity requirements to meet contract compliance.
• Complete and maintain daily documentation to DMH contract standards in a timely manner.
• Participate in team meetings, case conferences, and other collaborative activities.
• Communicate effectively with patients, families, and healthcare team members.
• Participate in the development and implementation of case management programs and initiatives.
• Perform other duties as assigned.

Requirements

• AA or Bachelor’s degree in Social Work, Sociology, or a related field, with at least 1 year of experience as a care coordinator, community health worker, or in a similar role preferred
• High School Diploma or GED, with at least 3-4 years of experience as a care coordinator, housing navigator, community health worker, or in a similar role.
• Willing and able to work in low-income areas of Los Angeles with persons experiencing mental illness and are homeless or at risk of homelessness.
• Strong assessment and care planning skills.
• Excellent organizational and time-management skills.
• Effective communication and interpersonal skills.
• Experience with Electronic Health Recording (EHR), Next-Gen.
• Bachelor’s degree in social work or equivalent experience is preferred.
• Bilingual (English/Spanish) ability is preferred.
• Experience working in a DMH funded program is preferred.
• All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.

Employee Benefits

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&DD, and more!

JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.