Impactful Case Manager: Empower Families, Build Stability

Mid-Cumberland Community Action Agency; Dickson (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Mid-Cumberland Community Action Agency in Dickson, TN is seeking a dedicated Case Manager to join a team focused on helping customers achieve economic independence through strengths-based case management. You will assess eligibility, develop action plans, connect clients with community resources, and monitor progress using ROMA reporting.

The role emphasizes motivational interviewing, mentoring, and thorough documentation, with travel between offices and occasional home visits.

Qualifications

• Bachelor's Degree in Social Work, Psychology, or a related field is required.
• Minimum of two (2) years’ experience in human services.
• Certification in Family Development or comparable case management training is a plus.

Responsibilities

• Assess customer eligibility based on program requirements, secure necessary documentation, perform income calculations, and document eligibility determinations.
• Provide mentoring and coaching to guide clients toward personal and economic goals.
• Use motivational interviewing techniques to engage clients in action toward change.
• Conduct global assessments to identify root causes and barriers to stability; develop a strengths-based action plan with measurable steps.
• Represent the agency in meetings and network with community organizations.
• Keep detailed records of client interactions, including assessments and ROMA reporting.
• Travel between offices and conduct home visits as required within the service area.

Skills

Mentoring & Coaching

Motivational Interviewing

Public Speaking

Documentation & Reporting

Resource Coordination

Travel & Home Visits

Education

Bachelor's Degree in Social Work or related field

Job description

Mid-Cumberland Community Action Agency in Dickson, TN is seeking a dedicated Case Manager to join a team focused on helping customers achieve economic independence through strengths-based case management. You will assess eligibility, develop action plans, connect clients with community resources, and monitor progress using ROMA reporting.

The role emphasizes motivational interviewing, mentoring, and thorough documentation, with travel between offices and occasional home visits.