Case Manager

Mid-Cumberland Community Action Agency; Dickson (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Mid-Cumberland Community Action Agency in Dickson, TN is seeking a dedicated Case Manager to join a team focused on helping customers achieve economic independence through strengths-based case management. You will assess eligibility, develop action plans, connect clients with community resources, and monitor progress using ROMA reporting.

The role emphasizes motivational interviewing, mentoring, and thorough documentation, with travel between offices and occasional home visits.

Qualifications

• Bachelor's Degree in Social Work, Psychology, or a related field is required.
• Minimum of two (2) years’ experience in human services.
• Certification in Family Development or comparable case management training is a plus.

Responsibilities

• Assess customer eligibility based on program requirements, secure necessary documentation, perform income calculations, and document eligibility determinations.
• Provide mentoring and coaching to guide clients toward personal and economic goals.
• Use motivational interviewing techniques to engage clients in action toward change.
• Conduct global assessments to identify root causes and barriers to stability; develop a strengths-based action plan with measurable steps.
• Represent the agency in meetings and network with community organizations.
• Keep detailed records of client interactions, including assessments and ROMA reporting.
• Travel between offices and conduct home visits as required within the service area.

Skills

Mentoring & Coaching

Motivational Interviewing

Public Speaking

Documentation & Reporting

Resource Coordination

Travel & Home Visits

Education

Bachelor's Degree in Social Work or related field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Case Manager

full time Dickson, TN, US

Mission Statement:
Mid-Cumberland Community Action Agency will act as a steppingstone to create stronger communities where families with low incomes have opportunities to connect, grow, and maintain dignity.

Summary:
The Case Manager will work within a team to build relationships with customers, fostering long-term financial and social problem-solving to promote economic independence and stability. This role emphasizes strengths-based case management, focusing on employment, financial well-being, and parenting skills to achieve short-term and long-term results for customers. The Case Manager will use a community resource network and skillful assessment and planning to support customers in their journey to self-sufficiency.

Exceptional Benefits Package

100% Employer-Paid Health Insurance
100% Employer-Paid Dental Insurance
100% Employer-Paid Life Insurance
Low-Cost Vision Insurance Available
5% Employer Contribution to Your 401(k) After One Year of Service — No Employee Contribution Required
Paid Time Off and Paid Holidays
Professional Development Opportunities
Meaningful Work Serving Children and Families

• Eligibility Determination:
  • Assess customer eligibility based on program requirements, secure necessary documentation, perform accurate income calculations, and document eligibility determinations.
• Mentoring & Coaching:
  • Provide support through mentoring and coaching, guiding clients toward their personal and economic goals.
• Motivational Interviewing:
  • Use motivational interviewing techniques to engage and encourage clients to take actionable steps toward change.
• Case Management:
  • Conduct global assessments to identify root causes of challenges and barriers to stability.
  • Develop a strengths-based action plan with measurable steps to overcome barriers and achieve goals.
  • Assist clients with implementing the action plan, including connecting them with community resources and providing financial assistance.
  • Track and monitor client progress, holding them accountable and adjusting plans as needed.
• Public Speaking:
  • Represent the agency in small and large group settings, delivering presentations as needed.
• Community Networking & Partnerships:
  • Build and maintain relationships with community organizations and resources to provide comprehensive support for clients.
• Documentation & Reporting:
  • Keep detailed records of client interactions, including assessments, communications, action plan progress, and ROMA outcome reporting.
• Resource Coordination:
  • Coordinate with community resources to ensure a full spectrum of care for clients, advocating for their needs and assisting with resource navigation.
• Administrative Responsibilities:
  • Submit accurate and timely personnel and financial documentation (timesheets, mileage, leave requests, purchase requests).
• Travel & Home Visits:
  • Travel between offices and conduct home visits as required within the service area.
• Meetings & Networking:
  • Attend related meetings and participate in networking groups as needed.
• Other Duties:
  • Participate in other duties as assigned.

Education & Experience Qualifications:

• Education:
  • Bachelor's Degree in Social Work, Psychology, or a related field required.
• Experience:
  • Minimum of two (2) years’ experience in human services.
• Certifications:
  • Certification in Family Development or comparable case management training is a plus.

Additional Information:
Management retains the right to waive education or experience requirements based on the evaluation of or demonstrated competence by the incumbent. A combination of education, experience, and training that provides the required knowledge, skills, and abilities will be considered for the position.