Impactful Benefit Programs Eligibility Specialist

DGS Office of External Affairs; Martinsville (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

DGS Office of External Affairs in Martinsville seeks a Benefit Programs Specialist I/II to determine and redetermine eligibility for financial assistance and related programs. The role includes interviewing clients, processing applications, evaluating social factors, and maintaining case files under policy guidance.

Level I is entry-level with supervision; Level II handles complex determinations independently and with sound judgment, including potential afterhours on-call duties.

Qualifications

• High school diploma with related training or work experience.
• Experience with agency computer systems and software.
• Strong oral and written communication abilities.
• Ability to interview, gather information, and assess needs.
• Ability to maintain confidentiality and exercise sound judgment.
• Willingness to participate in afterhours on-call and shelter duties.

Responsibilities

• Determine and redetermine eligibility for financial assistance, food stamps, medical assistance and other programs.
• Conduct client interviews, process applications, and evaluate social factors.
• Maintain case records within established policies and procedures.
• Work independently with sound judgment on complex eligibility determinations.

Skills

PC proficiency

Communication skills

Interviewing & information gathering

Confidentiality & discretion

Education

High school diploma or equivalent

Tools

Agency software

Job description

DGS Office of External Affairs in Martinsville seeks a Benefit Programs Specialist I/II to determine and redetermine eligibility for financial assistance and related programs. The role includes interviewing clients, processing applications, evaluating social factors, and maintaining case files under policy guidance.

Level I is entry-level with supervision; Level II handles complex determinations independently and with sound judgment, including potential afterhours on-call duties.