Impactful Behavioral Health Case Manager

Horizon Health Services; City of Lockport (NY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

401(k) and profit-sharing programs

Capella University tuition discount

Paid time off and paid holidays

Sign-on bonus up to $1,500

Job summary

Horizon Health Services in Lockport, NY seeks a patient-facing professional to support behavioral health and addiction services. You will perform SDOH assessments, aid rapid care access, and connect patients with needed resources through outreach, telehealth, and in-person visits.

You will work with EHR systems, engage with diverse communities, and follow Horizon policies to ensure compliant care delivery while contributing to a supportive, collaborative team environment.

Qualifications

• Bachelor's degree required or an Associate degree with 1 year of relevant experience; higher education may be substituted by experience.
• Experience in a behavioral health setting in a patient-facing role is required or implied by the degree path.
• Proficiency with Microsoft Office and computer navigation is expected.
• Familiarity with reporting and entry-level data analytics is preferred.

Responsibilities

• Complete Social Determinants of Health (SDOH) assessments for patients.
• Participate in Open Access to assist rapid access to care.
• Provide patient support via outreach calls, telehealth, and in-person visits.
• Deliver transitional care with follow-up outreach from inpatient or ER settings.
• Connect individuals with medical, social, legal, housing, and other services.
• Assist patients in addressing gaps in care and health goals.
• Retrieve and use data from EHR systems and health networks.
• Build supportive relationships with patients and families from diverse backgrounds.
• Learn and adhere to Horizon Health Services policies and privacy regulations.

Skills

Microsoft Office

Computer navigation

Data analytics basics

Education

Bachelor's degree

Associate degree

High school diploma

Tools

EHR systems

Job description

Horizon Health Services in Lockport, NY seeks a patient-facing professional to support behavioral health and addiction services. You will perform SDOH assessments, aid rapid care access, and connect patients with needed resources through outreach, telehealth, and in-person visits.

You will work with EHR systems, engage with diverse communities, and follow Horizon policies to ensure compliant care delivery while contributing to a supportive, collaborative team environment.