Impactful Abuse Hotline Counselor

Florida

West Palm Beach (FL)

On-site

USD 33,000 - 41,000

Full time

7 days ago

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Job summary

Department of Children and Families in Florida is seeking an Abuse Counselor to assess allegations of abuse and determine if a case meets investigation criteria. The role involves telephone assessments, information research, and entering case reports into the system.

The position requires a high school diploma or equivalent, with experience in law enforcement or related fields; training may be required. The role is based in Fort Lauderdale or WPB, with no telework, and requires flexibility to

Qualifications

Demonstrated ability to communicate clearly and accurately, both orally and in written form.
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Responsibilities

Conduct thorough assessments via telephone and analyze information received electronically to assess for indicators of abuse, neglect, or abandonment of children and for indicators of abuse, neglect, or exploitation of vulnerable adults.
Research appropriate information systems to determine prior history to assist in the safety and risk assessment of alleged victim(s).
Enter reports in the appropriate information system.
Assign cases to appropriate Department of Children and Families County units for investigation.
Receive and refer, as appropriate, complaints against vendors, related licensed facilities, and department employees that may include human rights violations, inappropriate treatment, and inadequate services.
Provide supportive assistance and referral services for persons in need.
Maintain professional respect with field investigative staff, supervisors, and other adult and child protective service professionals in both public and private sectors.
Performs other related work as required.