Child Abuse Hotline Counselor – Protect & Support Families

Florida; Miami (FL); On-site; USD 33,000 - 41,000; Full time

Job summary

Department of Children and Families in Miami, FL is seeking an Abuse Counselor to assess and document abuse or neglect cases, determine investigations, and refer appropriate actions. The role emphasizes compassionate communication, accurate reporting, and teamwork within the Miami office.

The position requires meeting minimum education options and may include training shifts; it is not telework and requires in-person presence.

Qualifications

• Demonstrated ability to communicate clearly and accurately, both orally and in written form.
• Ability to attend training courses that may occur during day, weekend, and evening hours.
• Prioritize and escalate safety concerns as required.

Responsibilities

• Conduct thorough assessments via telephone and analyze information to assess for indicators of abuse or neglect.
• Enter reports in the appropriate information system.
• Assign cases to county units for investigation.
• Provide supportive assistance and referral services for persons in need.
• Maintain professional relationships with investigators and other professionals.

Skills

High school diploma

Law enforcement experience

Associate degree or 60+ credits

Bachelor’s degree

Education

Bachelor’s degree

Associate degree or 60+ credit hours

High school diploma or GED

Job description

Department of Children and Families in Miami, FL is seeking an Abuse Counselor to assess and document abuse or neglect cases, determine investigations, and refer appropriate actions. The role emphasizes compassionate communication, accurate reporting, and teamwork within the Miami office.

The position requires meeting minimum education options and may include training shifts; it is not telework and requires in-person presence.