Impactful Abuse Hotline Counselor

My Florida CFO; Florida; On-site; USD 33,000 - 41,000; Full time

Job summary

Florida Department of Children and Families is seeking an Abuse Counselor to assess allegations of abuse and determine if they meet criteria for investigation or referral. The role covers multiple locations in Central Florida and requires an evening/weekend capable schedule.

The position involves handling sensitive cases, documenting findings, and coordinating with county units for investigations. Training and strict confidentiality are emphasized.

Qualifications

• Demonstrated ability to communicate clearly and accurately, both orally and in written form.
• Ability to attend an approximate 4 – 9-week training course that could be scheduled during day, weekend, and evening hours.
• Training schedules may vary from actual working schedules based on business needs.

Responsibilities

• Conduct thorough assessments via telephone and analyze information to assess indicators of abuse, neglect, or exploitation.
• Research information systems to determine prior history to aid in safety and risk assessment.
• Enter reports in the appropriate information system.
• Assign cases to appropriate Department of Children and Families County units for investigation.
• Receive and refer complaints against vendors, facilities, and department employees involving rights violations or inadequate services.
• Provide supportive assistance and referral services for persons in need.
• Maintain professional respect with investigative staff, supervisors, and other professionals across sectors.
• Performs other related work as required.

Skills

Operate Under Stress

Empathy

Work Independently

Risk Pattern Recognition

Prioritize & Escalate

Crisis De-escalation

Active Listening

Critical Thinking

Documentation

Multi-Tasking

Professional Communication

Technological Proficiency

Flexibility & Availability

Education

High school diploma/GED

Associate degree or 60+ credit hours

Job description

Florida Department of Children and Families is seeking an Abuse Counselor to assess allegations of abuse and determine if they meet criteria for investigation or referral. The role covers multiple locations in Central Florida and requires an evening/weekend capable schedule.

The position involves handling sensitive cases, documenting findings, and coordinating with county units for investigations. Training and strict confidentiality are emphasized.