Abuse Hotline Counselor – Crisis & Risk Assessment Pro

My Florida CFO; Tallahassee (FL); On-site; USD 33,000 - 41,000; Full time

Job summary

The Florida Department of Children and Families seeks an Abuse Counselor in Tallahassee to assess and respond to allegations of abuse, neglect, and exploitation. The role involves thorough telephone assessments, information-system reporting, and coordinating with county units for investigation.

Candidates must meet minimum state qualifications, with training requirements and strong communication skills. Evening, night, and weekend hours may be required; essential personnel in emergencies.

Qualifications

• Demonstrated ability to communicate clearly, both orally and in writing.
• Ability to attend 4–9 week training, with day, weekend, and evening sessions.
• Must meet minimum qualifications for state job eligibility.

Responsibilities

• Conduct assessments via telephone and analyze information to identify indicators of abuse or neglect of children.
• Research information systems to determine prior history to support safety assessments.
• Enter reports into information systems and assign cases to appropriate units for investigation.
• Provide referral services and maintain confidentiality under pressure.
• Engage with diverse professionals and communities with professionalism.

Skills

Operate Under Stress

Stay Compassionate

Work Independently

Recognize Risk

Prioritize & Escalate

Sensitive Conversations

Crisis De-escalation

Active Listening

Critical Thinking

Documentation

Multi-Tasking

Professional Communication

Tech Proficiency

Flexibility & Availability

Education

High School Diploma or GED

Associate degree or 60+ credits

Bachelor’s degree

Job description

The Florida Department of Children and Families seeks an Abuse Counselor in Tallahassee to assess and respond to allegations of abuse, neglect, and exploitation. The role involves thorough telephone assessments, information-system reporting, and coordinating with county units for investigation.

Candidates must meet minimum state qualifications, with training requirements and strong communication skills. Evening, night, and weekend hours may be required; essential personnel in emergencies.