Impact Ops Director - Retail, Manufacturing & Programs

Houston Furniture Bank; Houston (TX); On-site; USD 90,000 - 150,000; Full time

Job summary

Houston Furniture Bank is seeking an experienced Operations Director to lead our multi-site retail, mattress manufacturing, and community programs. You will shape strategic plans, oversee procurement, throughput, and service delivery, and partner with executives to scale impact.

Join a mission-driven team delivering furniture and family support services through storefronts, recycling initiatives, and partnerships with local charities in Houston.

Qualifications

• 5+ years of senior leadership experience directly managing complex operations in retail management, supply chain, manufacturing, or related sector.
• Understanding of multi-tiered operational functions, production line assembly, retail operations, logistics, and staff management.
• Elite organizational, strategic planning, and interpersonal communication skills managing fast-moving teams.
• Capability to design or reshape organizational roles to support shifting market demands, recycling volumes, and community program growth.
• High comfort level with data-driven workflows and core cloud applications.

Responsibilities

• Retail & Warehouse Operations: Direct day-to-day retail/wholesale workflows, inventory turnover, pricing, and customer service standards.
• Mattress Manufacturing & Assembly: Oversee production facility lifecycle, materials procurement, safety, quality control, and output.
• Mattress Recycling & Logistics: Expand recycling programs, coordinate large-scale drops, waste reduction, and partnerships.
• Family Assistance Program Growth: Ensure efficient program delivery and data management with partner charities.
• Human Resources & Payroll Operations: Manage timekeeping, staffing, onboarding, and bi-weekly payroll via ADP.
• Compliance & Safety: Enforce OSHA standards, local regulations, and internal policies.
• Systems, Metrics & KPIs: Develop dashboards and metrics to monitor progress and bottlenecks.

Skills

Senior leadership

Operations management

Retail operations

Manufacturing oversight

HR & payroll

Regulatory compliance

Data-driven decisions

Education

Bachelor’s degree in Business Administration, Logistics, Operations Management, or related field

Tools

ADP

Shopify

Clover POS

Thrive Inventory

Google Workspace

QuickBooks

Job description

Houston Furniture Bank is seeking an experienced Operations Director to lead our multi-site retail, mattress manufacturing, and community programs. You will shape strategic plans, oversee procurement, throughput, and service delivery, and partner with executives to scale impact.

Join a mission-driven team delivering furniture and family support services through storefronts, recycling initiatives, and partnerships with local charities in Houston.