Operations Director

Houston Furniture Bank; Houston (TX); Presencial; USD 90.000 - 150.000; Tempo integral

Resumo da vaga

Houston Furniture Bank is seeking an experienced Operations Director to lead our multi-site retail, mattress manufacturing, and community programs. You will shape strategic plans, oversee procurement, throughput, and service delivery, and partner with executives to scale impact.

Join a mission-driven team delivering furniture and family support services through storefronts, recycling initiatives, and partnerships with local charities in Houston.

Qualificações

• 5+ years of senior leadership experience directly managing complex operations in retail management, supply chain, manufacturing, or related sector.
• Understanding of multi-tiered operational functions, production line assembly, retail operations, logistics, and staff management.
• Elite organizational, strategic planning, and interpersonal communication skills managing fast-moving teams.
• Capability to design or reshape organizational roles to support shifting market demands, recycling volumes, and community program growth.
• High comfort level with data-driven workflows and core cloud applications.

Responsabilidades

• Retail & Warehouse Operations: Direct day-to-day retail/wholesale workflows, inventory turnover, pricing, and customer service standards.
• Mattress Manufacturing & Assembly: Oversee production facility lifecycle, materials procurement, safety, quality control, and output.
• Mattress Recycling & Logistics: Expand recycling programs, coordinate large-scale drops, waste reduction, and partnerships.
• Family Assistance Program Growth: Ensure efficient program delivery and data management with partner charities.
• Human Resources & Payroll Operations: Manage timekeeping, staffing, onboarding, and bi-weekly payroll via ADP.
• Compliance & Safety: Enforce OSHA standards, local regulations, and internal policies.
• Systems, Metrics & KPIs: Develop dashboards and metrics to monitor progress and bottlenecks.

Conhecimentos

Senior leadership

Operations management

Retail operations

Manufacturing oversight

HR & payroll

Regulatory compliance

Data-driven decisions

Formação

Bachelor’s degree in Business Administration, Logistics, Operations Management, or related field

Ferramentas

ADP

Shopify

Clover POS

Thrive Inventory

Google Workspace

QuickBooks

Descrição da vaga

Operations Director
Organization: Houston Furniture Bank
Job Type: Full-Time, Exempt
Reports To: Oli Mohammad, Executive Director
Location: Office / In-Person (8220 Mosley Rd, Houston, TX 77075)
Schedule: Monday – Friday (with occasional Saturdays)
Compensation: TBD

About Houston Furniture Bank Houston Furniture Bank is a non-profit organization dedicated to making empty houses homes. In partnership with Houston-area charities, we provide essential furniture to families in transition. Since 1992, thanks to the generous support of our community, we have helped over 40,000 families rebuild their lives.

Position Overview We are seeking an experienced and dynamic Operations Director to join our highly skilled leadership team and drive our next phase of growth. This role requires senior management experience overseeing a diverse portfolio of operations, with a heavy emphasis on our retail/wholesale storefronts, specialized mattress manufacturing facility, commercial mattress recycling/upcycling initiatives, and community-facing family assistance programs. The ideal candidate has exceptional organizational, commercial, and industrial leadership skills, along with a proven track record of developing innovative, boundary-pushing production and service models. Working closely with the executive team, you will design and execute long-term strategic plans that elevate commercial retail throughput, industrial manufacturing output, and social mission success.

Objectives of this Role

• Retail & Storefront Strategy: Maximize profitability, product placement, and customer satisfaction across all retail and wholesale storefront channels.
• Industrial & Circular Economy Management: Drive standard operating procedures (SOPs) for the mattress manufacturing and mattress recycling/upcycling ecosystems to increase volume and lower per-unit cost.
• Family Assistance Delivery: Optimize the day-to-day intake, case management integration, and distribution framework for family assistance programs to maximize community impact.
• Efficiency & Productivity: Maximize daily throughput by analyzing warehousing, retail floors, assembly lines, and donation logistics.
• Financial Management: Partner closely with department heads to develop, monitor, and optimize commercial, industrial, and grant-funded budgetary plans.

Key Responsibilities

• Retail & Warehouse Operations: Direct day-to-day retail and wholesale workflows, managing inventory turn, logistics pipeline synchronization, pricing strategies, and customer service standards.
• Mattress Manufacturing & Assembly: Oversee the entire production facility lifecycle, managing raw material procurement, line mechanics, workplace safety protocols, quality control, and physical unit output.
• Mattress Recycling & Logistics: Lead the expansion of industrial recycling programs, coordinating large-scale commercial drops, scrap-waste reduction, and partnerships with local government and corporate waste managers.
• Family Assistance Program Growth: Ensure empathetic, efficient, and standardized program delivery for families in transition by coordinating logistics with partner charities, managing client data systems, and expanding service capacity.
• Human Resources & Payroll Operations:
  • Daily HR Tasks: Monitor daily timekeeping records, resolve immediate employee relations issues, manage staffing coverage across retail/manufacturing lines, and oversee workplace safety enforcement.
  • Daily Talent Management: Direct full-cycle recruitment pipelines, conducting active sourcing, interviewing, hiring selection, and coordinating onboarding workflows or exit procedures for terminations.
  • Bi-Weekly Payroll: Administer and process all organizational payroll operations on a bi-weekly cycle utilizing the ADP platform.
  • Compensation Control: Maintain daily oversight of hourly wage structures, tracking shift differentials, overtime, and labor budgets to control operational costs.
  • Benefits & Insurance: Lead the review, selection, contract onboarding, and daily administration of organizational health insurance and benefit plans.
  • Annual Audits: Coordinate directly with external auditors to prepare documentation and facilitate the annual Workers' Compensation Audit.
  • Regulatory Compliance: Act as the primary administrator and liaison for the organization when handling claims, reporting, and inquiries with the Texas Workforce Commission (TWC).
• Systems, Metrics & KPIs: Develop, implement, and monitor robust day-to-day operational frameworks and production metrics to maintain total transparency over key milestone progress and operational bottlenecks.
• Compliance & Safety: Guarantee absolute adherence to industry manufacturing safety standards (OSHA), local warehouse regulations, logistics guidelines, and internal company policies.

Required Skills and Qualifications

• Senior Leadership Experience: 5+ years of senior leadership experience directly managing complex operations in retail management, supply chain, manufacturing, or a closely related industrial/commercial sector.
• Functional Expertise: Understanding of multi-tiered operational functions, production line assembly, retail operations, logistics, and staff management.
• Core Competencies: Elite organizational, strategic planning, and interpersonal communication skills managing multi-faceted, fast-moving teams.
• Adaptability: Capability to design or reshape organizational roles to support shifting market demands, recycling volumes, and community program growth.
• Technical Agility: High comfort level working with data-driven workflows, digital tracking management systems, and core cloud communication applications.

Preferred Skills and Qualifications

• Education: Bachelor’s degree in Business Administration, Logistics, Operations Management, or a related field.
• Sector Cross-Over: Prior experience working or volunteering within a non-profit organization or managing social/family service assistance programs.
• Contract Negotiation: Superior internal and external negotiation skills for vendor contracts, insurance providers, raw material sourcing, and commercial recycling agreements.
• Software Competencies & Systems Literacy (Strong Plus):
  • HR & Payroll Systems: Processing organizational payroll via ADP.
  • E-Commerce & Point of Sale (POS): Tracking retail transactions and digital inventory via platforms like Shopify and Clover POS.
  • Inventory & Manufacturing Tracking: Exposure to specialized asset management and tracking tools such as Thrive Inventory (Shopventory).
  • Logistics & Fleet Dispatching: Knowledge of delivery routing and donation dispatch coordination software like CIGO Tracking.
  • Financial & Accounting Software: Understanding of business ledger reporting and manufacturing budgeting within QuickBooks.
  • Data & Intake Management: Practical familiarity with cloud databases, form workflows, and client tracking tools such as Google Workspace.