Impact-Driven Quality & Continuous Improvement Advisor

St. Jude Children's Research Hospital - ALSAC; Memphis (TN); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

401K Retirement Plan

Paid Time Off

Maternity / Paternity Leave

Education Assistance

Learning & Development

Job summary

ALSAC, based in Memphis, TN, seeks an Advisor of Quality and Continuous Improvement to enhance critical processes using Lean Six Sigma and other quality tools. The role focuses on improving stakeholder experiences, revenue impact, and brand integrity across the enterprise.

The ideal candidate will lead cross-functional projects, mentor staff, and deliver training while collaborating with the Director of Enterprise Quality Management to drive a quality-focused culture across the organization.

Qualifications

• Bachelor's degree and at least 3–5 years of proven business process improvement experience in a similar role, including quality management, project management, and continuous improvement.
• Lean Six Sigma Green Belt preferred; advanced experience in lieu of credentials will be considered.
• Strong problem-solving skills and the ability to lead teams to solutions.
• Experience in process mapping and working with stakeholders to drive continuous improvement.
• Excellent communication and presentation skills; ability to interact professionally with diverse stakeholders.

Responsibilities

• Collaborate with the Director of Enterprise Quality Management to develop and deploy strategies that foster a quality-focused global enterprise discipline.
• Identify opportunities across the enterprise and advise business and process owners on solutions to enhance internal processes using quality tools and continuous improvement methods.
• Conduct operational assessments of critical workflows to streamline, standardize, and eliminate waste and complexity. Establish process metrics and reporting to ensure sustainable change.
• Implement process improvements, ensuring timely completion of deliverables for complex, cross-functional projects as well as quick wins.
• Support the EQM Team in resolving quality issues impacting revenue, donor experience, and brand through all stages, from identification to validation, ensuring sustainable solutions.
• Deliver formal and on-the-job training, and mentor employees on the application of quality tools and methods to develop organizational capability for continuous improvement.

Skills

Independent work

Project leadership

Problem solving

Stakeholder management

Data analysis

Communication skills

Time management

Education

Bachelor's degree

Tools

Lean Six Sigma

Baldrige framework

Total Quality Management

Quality tools

Job description

ALSAC, based in Memphis, TN, seeks an Advisor of Quality and Continuous Improvement to enhance critical processes using Lean Six Sigma and other quality tools. The role focuses on improving stakeholder experiences, revenue impact, and brand integrity across the enterprise.

The ideal candidate will lead cross-functional projects, mentor staff, and deliver training while collaborating with the Director of Enterprise Quality Management to drive a quality-focused culture across the organization.