Advisor - Quality and Continuous Improvement (Memphis, TN)

St. Jude Children's Research Hospital - ALSAC; Memphis (TN); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

401K Retirement Plan

Paid Time Off

Maternity / Paternity Leave

Education Assistance

Learning & Development

Job summary

ALSAC, based in Memphis, TN, seeks an Advisor of Quality and Continuous Improvement to enhance critical processes using Lean Six Sigma and other quality tools. The role focuses on improving stakeholder experiences, revenue impact, and brand integrity across the enterprise.

The ideal candidate will lead cross-functional projects, mentor staff, and deliver training while collaborating with the Director of Enterprise Quality Management to drive a quality-focused culture across the organization.

Qualifications

• Bachelor's degree and at least 3–5 years of proven business process improvement experience in a similar role, including quality management, project management, and continuous improvement.
• Lean Six Sigma Green Belt preferred; advanced experience in lieu of credentials will be considered.
• Strong problem-solving skills and the ability to lead teams to solutions.
• Experience in process mapping and working with stakeholders to drive continuous improvement.
• Excellent communication and presentation skills; ability to interact professionally with diverse stakeholders.

Responsibilities

• Collaborate with the Director of Enterprise Quality Management to develop and deploy strategies that foster a quality-focused global enterprise discipline.
• Identify opportunities across the enterprise and advise business and process owners on solutions to enhance internal processes using quality tools and continuous improvement methods.
• Conduct operational assessments of critical workflows to streamline, standardize, and eliminate waste and complexity. Establish process metrics and reporting to ensure sustainable change.
• Implement process improvements, ensuring timely completion of deliverables for complex, cross-functional projects as well as quick wins.
• Support the EQM Team in resolving quality issues impacting revenue, donor experience, and brand through all stages, from identification to validation, ensuring sustainable solutions.
• Deliver formal and on-the-job training, and mentor employees on the application of quality tools and methods to develop organizational capability for continuous improvement.

Skills

Independent work

Project leadership

Problem solving

Stakeholder management

Data analysis

Communication skills

Time management

Education

Bachelor's degree

Tools

Lean Six Sigma

Baldrige framework

Total Quality Management

Quality tools

Job description

At ALSAC you do more than make a living; you make a difference.

We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.®

Job Description

At ALSAC, we are dedicated to ensuring that our internal processes are quality-focused and continuously improving, resulting in high-quality outcomes for all stakeholders. Join our team and contribute to the mission of supporting St. Jude Children's Research Hospital.

Position Overview

The Advisor, Quality and Continuous Improvement plays a crucial role in enhancing the efficiency and effectiveness of ALSAC's critical processes. This role involves applying quality tools and continuous improvement methods, such as Lean Six Sigma, to drive organizational capability and improve stakeholder experiences. The Advisor supports the resolution of quality issues impacting stakeholder experience, revenue, or the St. Jude brand, and continuously seeks ways to improve our work.

Key Responsibilities

• Strategic Advising: Collaborate with the Director of Enterprise Quality Management to develop and deploy strategies that foster a quality-focused global enterprise discipline.
• Process Improvement: Identify opportunities across the enterprise and advise business and process owners on solutions to enhance internal processes using quality tools and continuous improvement methods.
• Operational Assessments: Conduct operational assessments of critical workflows to streamline, standardize, and eliminate waste and complexity. Establish process metrics and reporting to ensure sustainable change.
• Project Implementation: Implement process improvements, ensuring timely completion of deliverables for complex, cross-functional projects as well as quick wins.
• Quality Issue Resolution: Support the EQM Team in resolving quality issues impacting revenue, donor experience, and brand through all stages, from identification to validation, ensuring sustainable solutions.
• Training and Mentoring: Deliver formal and on-the-job training, and mentor employees on the application of quality tools and methods to develop organizational capability for continuous improvement.

Qualifications

• Proven ability to work independently and lead project teams using quality/continuous improvement tools.
• Strong problem-solving skills with the ability to determine root causes and lead teams to solutions.
• Experience in process mapping and working with new stakeholders to drive continuous improvement.
• Thorough knowledge and application of quality management methods and continuous improvement tools such as Total Quality Management, Baldrige Excellence Framework, Lean, Six Sigma, or equivalent.
• Extensive background in operational efficiency, business process improvement, project management, and financial statements.
• Excellent verbal and written communication and presentation skills, with the ability to interact professionally with diverse stakeholders at all levels.
• Attention to detail and strong time management and people management skills.
• Proficiency in data analysis applications and the ability to teach these skills.
• Bachelor's degree and at least 3-5 years of proven business process improvement experience in a similar role, including quality management, project management, and continuous improvement.
• Minimum Lean Six Sigma Green Belt preferred; advanced experience in lieu of credentials will be considered.

Location

• This position will be based at our National Executive Office in Memphis, TN
• The position will be eligible for a hybrid work schedule.

Benefits & Perks

The following Benefits & Perks apply to Full-Time Roles Only.

We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same.

• Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
• 401K Retirement Plan with 7% Employer Contribution
• Exceptional Paid Time Off
• Maternity / Paternity Leave
• Infertility Treatment Program
• Adoption Assistance
• Education Assistance
• Enterprise Learning and Development
• And more

ALSAC is an equal employment opportunity employer.

ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.