Impact-Driven QA Analyst — Continuous Improvement Champion

Equus; Dayton (OH); On-site; USD 50,000 - 75,000; Full time

Job summary

Equus Workforce Solutions in Dayton, OH is seeking a detail-oriented professional to monitor workforce activities, ensure policy compliance, and drive continuous quality improvement across operations. You will review internal reports, document findings, and prepare monitoring artifacts for leadership.

The role requires strong regulatory knowledge, excellent communication, and the ability to handle confidential data in a fast-paced environment.

Qualifications

• Familiarity with applicable federal, state, and local laws and regulations.
• Accustomed to a complex, fast-paced, and confidential work environment.
• Excellent written and verbal communication skills.
• Computer literate, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access.

Responsibilities

• Conducts surveillance of workforce activities and uses statistical sampling, audit, and observation techniques to evaluate compliance with policies and procedures and adherence to contract requirements.
• Implements a continuous quality improvement process through the continuing review of operations and administrative systems.
• Evaluates internal reports and provides all required monitoring documents.
• Develops and implements continuous quality improvement processes.
• Reviews customer survey data regularly.
• Communicates effectively with management and staff, using good judgment and diplomacy.
• Documents case managers are performing timely and accurate case management activities in all required systems.
• Ensures performance reviews of caseload conform with State guidelines on all outlined indicators.
• Provides monitoring reports to QA Manager.
• Other duties assigned.

Skills

Regulatory compliance knowledge

Strong written and verbalCommunication

Analytical thinking

Computer literacy and data handling

Education

Bachelor's Degree

Two years case management experience

Performance monitoring experience

Tools

Office productivity tools

Database access tools

Statistical analysis tools

Job description

Equus Workforce Solutions in Dayton, OH is seeking a detail-oriented professional to monitor workforce activities, ensure policy compliance, and drive continuous quality improvement across operations. You will review internal reports, document findings, and prepare monitoring artifacts for leadership.

The role requires strong regulatory knowledge, excellent communication, and the ability to handle confidential data in a fast-paced environment.