Impact-Driven Emergency Financial Case Manager

Diocese of St. Augustine; Jacksonville (FL); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Parental leave

Life insurance

403B retirement plan

Pension

Job summary

The Catholic Charities Jacksonville Regional Office is seeking a full-time, non-exempt Emergency Financial Assistance Case Manager in Jacksonville, FL. This 40-hour-per-week, in-office role runs Monday to Friday, 8:00 am to 4:30 pm, with a salary range of $21 to $23 per hour, commensurate with experience.

Benefits include employer-paid health insurance, PTO, holidays, and retirement options. Responsibilities include intake, assessment, eligibility determination, case management, and coordination

Qualifications

• Bachelor’s degree in social work, human services, sociology, psychology, or related field required.
• Minimum 2–4 years of case management or direct service experience in nonprofit or social services.
• Experience with emergency assistance, housing stability, or low-income populations preferred.
• Ability to manage a caseload and work in a fast-paced environment.
• Knowledge of budgeting and community resources is a plus.

Responsibilities

• Conduct client intake, screening, and needs assessments to determine eligibility.
• Provide case management and develop individualized service plans.
• Coordinate payment of approved assistance with Finance staff.
• Maintain accurate client records and ensure regulatory compliance.
• Provide referrals to housing, food, benefits, and supportive services.
• Educate clients on budgeting and financial literacy; monitor progress.

Skills

Case management principles

Assessment of client needs

Organizational skills

Written and verbal communication

Caseload prioritization

Collaboration with partners

Microsoft Word/Outlook/Excel

Education

Bachelor’s degree in social work, human services, sociology, psychology, or related field

Tools

Microsoft Word

Outlook

Excel

Client database systems

Job description

The Catholic Charities Jacksonville Regional Office is seeking a full-time, non-exempt Emergency Financial Assistance Case Manager in Jacksonville, FL. This 40-hour-per-week, in-office role runs Monday to Friday, 8:00 am to 4:30 pm, with a salary range of $21 to $23 per hour, commensurate with experience.

Benefits include employer-paid health insurance, PTO, holidays, and retirement options. Responsibilities include intake, assessment, eligibility determination, case management, and coordination