Impact-Driven Digital Content & Marketing Coordinator

Global Roles; Seattle, Northern (WA, KY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Washington Immigrant Information Center is seeking a Digital Content & Marketing Coordinator to develop, manage, and disseminate client-facing information. The role drives social media strategy and collaborates with specialists to meet information needs.

You will oversee content accuracy, publish on digital platforms, track metrics, and support translation workflows while coordinating with the IT and legal teams. Fluency in English is required.

Qualifications

• BA/BS or equivalent experience in multimedia journalism, digital communications, or relevant field.
• Minimum 2+ years of reporting, writing, or editing experience.
• Minimum 2+ years of digital content management experience, including for online platforms and social media.
• Knowledge of graphic design software preferred (Canva or Adobe).
• Knowledge of SEO best practices and CMS experience.
• Knowledge of immigration and refugee issues; previous work in immigration field desired.
• Exceptional writing, editing, and proofreading skills with attention to detail.
• Excellent communication and collaboration skills.
• Strong interpersonal skills and emotional intelligence.
• Ability to work independently with remote management.
• Fluency in English required.
• Demonstrated ability to work cross-culturally with empathy and confidentiality.
• Project management experience preferred

Responsibilities

• Ensure content is accurate, complete, easy to understand and engaging.
• Collaborate on, edit written and multimedia content built by Washington Immigrant Information Center team.
• Define, implement, and monitor digital advertising campaigns - both paid and organic.
• Publish relevant content on the Center's digital platforms.
• Monitor traffic and feedback from the Center's platform.
• Contribute to the communication strategy with the Information & Referral Services Manager.
• Use translation-management software and tools to prepare content for publication.
• Keep editorial content up to date.
• Review and track metrics to adapt messaging and resources based on user engagement.
• Monitor web and social media performance indicators, review metrics in Zendesk, propose improvements.
• Work with IT to resolve technical issues across platforms.
• Draft reports on Center content.
• Coordinate with Digital Content Creator to develop social posts, captions, graphics, dissemination schedule.
• Manage article workflow, coordinate with legal, translation vendor, translations on Box and Monday.com.
• Provide technical guidance for accessible information provision to Specialists.
• Manage content calendar in Monday.com.

Skills

Digital Content Management

Social Media Management

Reporting and Writing

Editing and Proofreading

Graphic Design Software

SEO Best Practices

Content Management Systems

Immigration Knowledge

Refugee Protection Knowledge

Project Management

Multimedia Journalism

Client-Facing Communications

Cross-Cultural Communication

Remote Work Management

Collaboration Skills

Education

Bachelor's degree or equivalent experience

Tools

Canva/Adobe Creative Suite

CMS (Content Management System)

Job description

Washington Immigrant Information Center is seeking a Digital Content & Marketing Coordinator to develop, manage, and disseminate client-facing information. The role drives social media strategy and collaborates with specialists to meet information needs.

You will oversee content accuracy, publish on digital platforms, track metrics, and support translation workflows while coordinating with the IT and legal teams. Fluency in English is required.