Digital Content and Marketing Coordinator

Global Roles; Seattle, Northern (WA, KY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Washington Immigrant Information Center is seeking a Digital Content & Marketing Coordinator to develop, manage, and disseminate client-facing information. The role drives social media strategy and collaborates with specialists to meet information needs.

You will oversee content accuracy, publish on digital platforms, track metrics, and support translation workflows while coordinating with the IT and legal teams. Fluency in English is required.

Qualifications

• BA/BS or equivalent experience in multimedia journalism, digital communications, or relevant field.
• Minimum 2+ years of reporting, writing, or editing experience.
• Minimum 2+ years of digital content management experience, including for online platforms and social media.
• Knowledge of graphic design software preferred (Canva or Adobe).
• Knowledge of SEO best practices and CMS experience.
• Knowledge of immigration and refugee issues; previous work in immigration field desired.
• Exceptional writing, editing, and proofreading skills with attention to detail.
• Excellent communication and collaboration skills.
• Strong interpersonal skills and emotional intelligence.
• Ability to work independently with remote management.
• Fluency in English required.
• Demonstrated ability to work cross-culturally with empathy and confidentiality.
• Project management experience preferred

Responsibilities

• Ensure content is accurate, complete, easy to understand and engaging.
• Collaborate on, edit written and multimedia content built by Washington Immigrant Information Center team.
• Define, implement, and monitor digital advertising campaigns - both paid and organic.
• Publish relevant content on the Center's digital platforms.
• Monitor traffic and feedback from the Center's platform.
• Contribute to the communication strategy with the Information & Referral Services Manager.
• Use translation-management software and tools to prepare content for publication.
• Keep editorial content up to date.
• Review and track metrics to adapt messaging and resources based on user engagement.
• Monitor web and social media performance indicators, review metrics in Zendesk, propose improvements.
• Work with IT to resolve technical issues across platforms.
• Draft reports on Center content.
• Coordinate with Digital Content Creator to develop social posts, captions, graphics, dissemination schedule.
• Manage article workflow, coordinate with legal, translation vendor, translations on Box and Monday.com.
• Provide technical guidance for accessible information provision to Specialists.
• Manage content calendar in Monday.com.

Skills

Digital Content Management

Social Media Management

Reporting and Writing

Editing and Proofreading

Graphic Design Software

SEO Best Practices

Content Management Systems

Immigration Knowledge

Refugee Protection Knowledge

Project Management

Multimedia Journalism

Client-Facing Communications

Cross-Cultural Communication

Remote Work Management

Collaboration Skills

Education

Bachelor's degree or equivalent experience

Tools

Canva/Adobe Creative Suite

CMS (Content Management System)

Job description

The Digital Content & Marketing Coordinator supports the Washington Immigrant Information Center by developing, managing, and disseminating quality client-facing information. The role manages social media strategy and content dissemination on digital platforms, working closely with specialists to meet client information needs.

Responsibilities

• Ensure content is accurate, complete, easy to understand and engaging.
• Collaborate on, edit written and multimedia content built by Washington Immigrant Information Center team.
• Define, implement, and monitor digital advertising campaigns - both paid and organic.
• Publish relevant and appropriate content on the Washington Immigrant Information Center digital platforms.
• Monitor traffic and other feedback emanating from Washington Immigrant Information Center platform.
• Contribute to the communication strategy in collaboration with the Information & Referral Services Manager.
• Use the translation-management software and other tools to prepare content for publication.
• Continuously ensure that the editorial content is up to date.
• Review and track metrics to adapt messaging and resources, based on the engagement of users and the feedback provided by those who visit our website and social media sites.
• Continuously monitor web and social media performance indicators, review, and track metrics within Zendesk, flag criticalities, and propose improvements to the communication and marketing strategy.
• Work with Information Technology team to resolve technical issues across platforms.
• Contribute to drafting reports on Washington Immigrant Information Center content.
• Coordinate with Digital Content Creator to develop social media posts, captions, graphics, and overall dissemination schedule.
• Manage article workflow, including drafting initial copy, coordinating with legal team as needed, working with external translation vendor, and organizing translations on Box and in Monday.com.
• Provide technical guidance for clear and accessible information provision to Specialists.
• Manage content calendar in Monday.com.

Requirements

• BA/BS or equivalent experience in multimedia journalism, digital communications, or relevant field.
• Minimum 2+ years of reporting, writing, or editing experience.
• Minimum 2+ years of digital content management experience, including for online platforms and social media.
• Knowledge of graphic design software (Canva or Adobe Products) preferred.
• Knowledge of SEO best practices and experience using CMS.
• Knowledge of immigration and refugee issues; previous work experience in the immigration field desired.
• Exceptional writing, editing, and proofreading skills with a keen eye for detail.
• Excellent communication and collaboration skills.
• Strong interpersonal skills and high emotional intelligence.
• Ability to work independently with remote management.
• Fluency in English required.
• Demonstrated ability to work cross-culturally with empathy, humility, and confidentiality.
• Project management experience preferred

Skills

• Digital Content Management
• Social Media Management
• Reporting and Writing
• Editing and Proofreading
• Graphic Design Software
• SEO Best Practices
• Content Management Systems
• Immigration Knowledge
• Refugee Protection Knowledge
• Project Management
• Multimedia Journalism
• Client-Facing Communications
• Cross-Cultural Communication
• Remote Work Management
• Collaboration Skills

Languages

English